2007
Bachelor of Science in Commerce Major in Management Information System
Universidad de Santa Isabel
More Info About Me
I have 16 years of diversified experience in the customer service industry, covering a wide range of areas including voice, email, and social media. With a solid background in leveraging customer service tools like Zendesk, social media platforms, and email marketing, I’m passionate about delivering excellent support and building lasting relationships with customers.
Outside of work, I’m an avid fan of archery, enjoy spending time with my pets, and love to unwind with a good book or a documentary movie. I also have a creative side—whether it's crafting, photo editing, or video creation, I find joy in expressing myself through different mediums.
I hold a Bachelor of Science in Commerce with a major in Management Information Systems from Universidad de Santa Isabel. I’m skilled in MS Office, Smartsheet, Google Drive, spreadsheets, and other productivity tools, which helps me stay organized and efficient both personally and professionally.
I’m always looking for opportunities to blend my skills in customer service, creativity, and technology to drive success and innovation.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2025
Sutherland Global Services
(Account Management – Lead (Playvox and Level up))
Oversee a portfolio of key accounts, ensuring their needs are met and expectations are exceeded.
Developing account strategies, identifying opportunities, and collaborating with internal teams to deliver tailored solutions.
Lead and mentor a team of account managers, fostering a culture of collaboration, accountability, and continuous improvement. My ability to analyze data, track performance metrics, and provide actionable insights ensures that both client satisfaction and revenue targets are consistently achieved.
2012
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2022
Sutherland Global Services
(Social Media Moderator (Sr. Consultant))
Facebook: https://www.facebook.com/Petco
(2.9M followers)
Contributed on unlocking Facebook badge
Most Responsive Retail Brand – Petco (June 2016)
Instagram: https://www.instagram.com/petco/
(738K followers)
X: https://x.com/petco
(167.6K followers)
Responsible for monitoring and moderating social media platforms, ensuring all interactions align with the brand’s voice and values. From responding to comments and messages to addressing customer inquiries, I strive to provide timely, friendly, and helpful support.
Staying up-to-date with social media trends and analyzing performance metrics, I help refine our strategy to maximize engagement and grow our online presence.
2011
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2012
Shaqab Abela Catering Services WLL
(Data Entry Operator/Call Center Clerk)
Primary responsibilities include accurately capturing, entering, and maintaining data across various systems, ensuring the integrity and confidentiality of all records.
Handled inbound and outbound calls, providing exceptional customer service, addressing inquiries, and resolving issues promptly.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.