2009
Bachelor of Science in Commerce – Major in Management Accounting
Ateneo de Davao University
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2019
BDO Unibank, Inc.
(Service Officer)
Oversees daily operations of tellering, cashiering and ATM transactions.
Ensuring prompt and efficient delivery of services in compliance with bank's service standards and control.
Delivering exceptional customer service by addressing client inquiries, handling complaints, and promptly resolving or finding effective solutions.
Managing diverse administrative responsibilities, including but not limited to responding to emails and phone calls, diligently following up with clients, and ensuring timely adherence to deadlines and other essential tasks.
Overseeing personnel management and handling internal matters efficiently.
2009
-
2017
BDO Unibank Inc.
(Customer Service Representative)
Responsible for providing accurate, efficient and timely processing of over-the-counter transactions pertaining to deposits, withdrawals, payments, foreign currencies and other miscellaneous transactions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.