2013
BS Business Administration major in Human Resource Development Management
AMA Computer College
Virtual Assistant | Administrative, Executive and Business Support
I am a dedicated virtual assistant with training in email and calendar management, customer service, and social media management. I have hands-on experience using tool like Google Workspace, gained from both my VA training and running a beauty and fashion business, where I managed social media and ran Facebook ads. My background also includes customer service in a US telecom company and teaching ESL, further strengthening my communication and problem-solving skills. I’m passionate about supporting busy professionals and entrepreneurs while working remotely.
Key Skills:
Calendar Management and Scheduling
Email Handling and Inbox Management
Data Entry and Organization
Social Media and Content Creation
Document and File Management
Customer Service and Client Relations
Web Researcher
Travel Arrangements
SKILLS
Customer Service
Time Management & Organization
Administrative Support
Basic Graphic Design w/ Canva
Content Creation
Social Media Management
Certificates
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My Experience and Education
2018
-
2024
Retail Business (Beauty & Fashion)
(Owner, Social Media Manager w/ Fb Ads, Csr, Online Seller)
Manage operations including product sourcing, inventory, marketing, and
sales. Overseeing customer service, budgeting, and supplier relations while staying current
with beauty and fashion trends to drive business growth and maintain a competitive edge.
2015
-
2018
51Talk
(ESL Teacher)
Responsible for delivering high-quality English language instruction to
Chinese students who are young learners, teenagers, and adults. Creating an engaging,
effective, and culturally sensitive learning environment, focusing on helping students improve
their comprehension and fluency skills in English.
2015
-
2015
IQOR
(Customer Service Representative)
Responsible for handling customer inquiries related to telecom services,
including billing, technical support, and account management. Ensures customer satisfaction
by resolving issues efficiently and meeting performance standards. Strong communication
skills and the ability to work in a fast-paced environment are essential.
My Services
Calendar Management & Scheduling
Organize calendars by scheduling meetings, coordinating appointments, prioritizing tasks, and preventing conflicts.
Email Handling & Inbox Management
Regular inbox clearing sweep, pre-drafting emails, inbox cleaning. Making sure that we reach inbox zero.
Customer Service & Client Relations
Provides excellent customer service, resolving issues, and building positive relationships w/ clients.
Social Media Management
Developing engaging content, scheduling posts, analyzing performance metrics, and driving audience engagement.
Data Entry / Web Researcher
Collecting, organizing and maintaining accurate data from various online sources. Input and update date in spreadsheets.
Graphic Design
Design basic graphics using Canva, for social media and marketing materials, to enhance brand's visual presence