2005
BS Psychology
Far Eastern University
More Info About Me
Social Media Manager | Customer Support Specialist | Building connections & elevating brands through engaging content and exceptional service
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Attention to detail
Excellent English skills
Computer literacy and knowledge
Adminstrative Support
Certificates
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My Experience and Education
2016
-
2020
InterContinental Hotels Group
(Customer Retention Team Manager)
Evaluate the calls and/or emails of team members to ensure high quality standards.
Keep employees engaged in company activities and goals
Regularly coach team members to address training and behavioral improvements.
Conduct new team member and refresher trainings
April 2022
-
November 2023
Freelancer
(Customer Support)
- Proofreading & sending emails on behalf of the General Manager
- Tracking client communications
- Cross-checking all emails are correctly shared in Slack with the operations team
- Creating leads in Pipedrive CRM
2006
-
2018
InterContinental Hotels Group
(Account Manager / Customer Retention Specialist)
Process escalated calls or emails from team members.
Provide resolution to customer and member inquiries.
Address customer complaints and track resolutions.
Handle complex and escalated customer service issues.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.