2013
Bachelor of Science in Biology
Southern Luzon State University
More Info About Me
In the past, I worked in the BPO industry. My roles include customer service representative, order manager, quality auditor and network operations associate. I am now in the pace of my life where I want to learn more and challenge myself. Being a freelancer is new to me that’s why I want to learn, grow and develop the skills required to become effective.
My Skills and Competencies
Amazon Product Research
Amazon Product Listing
Customer Service
Basic Graphic Design - Canva
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2021
Accenture
(Business Process Delivery Associate / Network Operations Associate)
• Review the project scope, approve the project and gather the project team
• Facilitates internal/customer kick off calls, weekly status call and activation call
• Track project milestones, schedule resources and schedule activation
• Coordinate with the project team to resolve issues
2015
-
2020
Accenture
(Quality Auditor)
• Demonstrate product and process expertise on various quality guidelines and policies
• Conducts quality audits according to the defined guidelines and policies of the project
• Facilitates training and calibration sessions with agents, Subject Matter Experts, Team leads and Clients
• Identifies action items for improvement opportunities on work flow and suggest solutions
• Collaborates effectively with internal and client teams
• Conducts performance coaching and mentoring
• Submit required reports and other Adhoc tasks being assigned timely
2015
-
2015
Accenture
(Customer Service Representative / Order Manager)
• Responsible for doing account works for billing purposes using different tools
• Ensuring details being provided by Sales Department were all correct and if not, collaborate with them and to other concerned department to make contract amendments
• In contact (inbound/outbound calls and sending email) onto business customers, on shore partners, engineers and within internal teams regarding the current status of the case.
My Services
Amazon Product Research
Amazon Product Research - search for profitable products that can be sold in Amazon
Amazon Product Listing
Amazon Product Listing - list products on Amazon
Customer Service
Customer service - answer customer inquiries
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Basic Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.