BA major in Industrial Management
Ladderized Course
Electronics Engineering Technology
Vocational Technical Course
Hi, I'm Cris,
I believe that progress necessitates hard work, consistency, and clarity in all tasks. I am capable of performing my tasks with accuracy. I've worked as a customer service representative for the past three years, which has helped and prepared me to have a more optimistic attitude toward everything.
I am here to help your business grow in terms of updating your social media account. I can make daily content with my own strategy and thoughts if you want me to.
I love creating an emotion-evoking masterpiece through photos, videos, and graphics. I enjoy making them beautiful and extraordinary to the best that I can. I have knowledge and experience in doing Social Media Management, customer service, video editing, and photo editing. If you also need appointment setters who can provide qualified appointments to your business/company, you can directly message me.
Ladderized Course
Vocational Technical Course
Handle Tier 1 support inquiries, and responses, analyze, and provide technical support for the software system via email chat, and call.
Coordinate with the right department to provide training to clients, as requested.
Deliver high-quality service to maintain customer relationships.
Ensure proper escalation of issues.
Identified the main issue, and performed troubleshooting with the use of other software and company’s resolution notes.
Provide accurate instructions to solve the problems.
Communicate effectively with other departments to provide reliable information.
Formulate trouble reports or tickets.
• Two months of work experience as Technical Support Representative, (Assisting Technician for the installation & Testing devices). (Exclusive for Election only)
• Formulate trouble reports or tickets
• Ensure proper escalation of issues
• Answering Telephone Calls and Email Support, filing the contract, monthly incident report
• Assisting Technician for the installation & Testing of alarm devices through call at Trace Alarm & Security System.
• Assisting Clients with regards to their issue and creating alarm code.
• HR Department (Talent Acquisition)
• In charge of filling documents
• In charge of data entry in excel
• Scheduling candidates for exams and interviews through call and SMS
• Screening and Sorting
• Answering Telephone inquiries
The responsibilities help determine whether potential clients are interested in our products and services and then set a
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