Hey I am Maricris

More Info About Me

Hi, I'm Cris,

I believe that progress necessitates hard work, consistency, and clarity in all tasks. I am capable of performing my tasks with accuracy. I've worked as a customer service representative for the past three years, which has helped and prepared me to have a more optimistic attitude toward everything.
I am here to help your business grow in terms of updating your social media account. I can make daily content with my own strategy and thoughts if you want me to.

I love creating an emotion-evoking masterpiece through photos, videos, and graphics. I enjoy making them beautiful and extraordinary to the best that I can. I have knowledge and experience in doing Social Media Management, customer service, video editing, and photo editing. If you also need appointment setters who can provide qualified appointments to your business/company, you can directly message me.

Maricris T. Cortes
Manila, Philippines
maricriscortes04@gmail.com
Freelancer
Check my CV View Work Hire Me

Professional Skills

Skills that can help me in achieving my goals and career
Social Media Manager
Amazon VA (Product Research/Sourcing)
Data Entry Specialist
Content Creator/Graphic Design/Video Editing
Customer/Technical Support (Email & Chat)

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2018-2020
BA major in Industrial Management

Ladderized Course

2013-2016
Electronics Engineering Technology

Vocational Technical Course

2021 - present
NOWCOM GLOBAL SERVICES LLC
(Customer Support Specialist)

 Handle Tier 1 support inquiries, and responses, analyze, and provide technical support for the software system via email chat, and call.
 Coordinate with the right department to provide training to clients, as requested.
 Deliver high-quality service to maintain customer relationships.
 Ensure proper escalation of issues.
 Identified the main issue, and performed troubleshooting with the use of other software and company’s resolution notes.
 Provide accurate instructions to solve the problems.
 Communicate effectively with other departments to provide reliable information.
 Formulate trouble reports or tickets.

2019 - 2019
Dynamic Outsource Solution Inc. DOS-1
(Technical Support Representative (project based only))

• Two months of work experience as Technical Support Representative, (Assisting Technician for the installation & Testing devices). (Exclusive for Election only)
• Formulate trouble reports or tickets
• Ensure proper escalation of issues

2016 - 2018
Trace Alarm and Security System
(Customer Service and Staff)

• Answering Telephone Calls and Email Support, filing the contract, monthly incident report
• Assisting Technician for the installation & Testing of alarm devices through call at Trace Alarm & Security System.
• Assisting Clients with regards to their issue and creating alarm code.

2020 - 2020
EAST WEST BANKING CORPORATION
(Apprentice)

• HR Department (Talent Acquisition)
• In charge of filling documents
• In charge of data entry in excel
• Scheduling candidates for exams and interviews through call and SMS
• Screening and Sorting
• Answering Telephone inquiries

My Services

Appointment Setter

The responsibilities help determine whether potential clients are interested in our products and services and then set a

Amazon VA

Provides online executive assistance to business owners with a range of skills, helping in growing their Amazon business

Graphic Designs

Graphic design is a skill in which experts produce visual content to communicate.

Social Media Management

Content Management | Posting content | Track analytics, give analytic reports |Graphic Designs | Engagement

Facebook Ads Management

Facebook ads by getting inspiration from a few of our ad examples that have seen success.

Data Entry Specialist

Data Entry is the process of accurately entering information or other data into a system


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch
My important contact information that helps to build trust and personal relationships with potential clients to get in touch with me

Address :
Manila,
Philippines
Email :
maricriscortes04@gmail.com


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