2009
Practical Nursing (Healthcare Services NCII)
Union College
More Info About Me
Fb ads Launcher, Experienced Shopify Virtual Assistant & Customer Support Manager
With extensive experience in Shopify, product research and listing, and Facebook ad management, I bring a versatile skill set designed to meet the unique demands of dropshipping and e-commerce. I am dedicated to delivering outstanding customer service and providing top-quality support for essential administrative functions, including email management, calendar scheduling, and online research.
Proficient in:
Freshdesk, ClickUp, Google Suite, ChatGPT, Zoom, Instagram, Facebook, CapCut, Canva, Trello, Slack, Veed.io, Elevenlabs, and more.
Skills:
Strong communicator, highly adaptable, resourceful, and a natural leader.
Services Offered:
Facebook Ads Launcher
Basic Photo and Video Editing (Canva & CapCut)
Superior Customer Service
Order Management & Tracking
Ad Creative Development for Effective Campaigns
Inventory Management
Product Research & Listing
Social Media Support
Email Support
Data Entry & Organization
Let’s discuss how I can bring efficiency and elevate your business!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2022
-
2024
Lucid Fashion LTD.
(Customer Support VA | Lucid Fashion (E-commerce / Shopify store))
Respond promptly and professionally to customer inquiries via email, chat, and social media.
Resolve order issues, including tracking, modifications, and cancellations.
Handle refunds, returns, and product exchanges per company policies.
Maintain accurate records of customer interactions in the CRM system.
Collaborate with other team members to solve complex customer issues.
Collect customer feedback and identify recurring issues to improve processes.
2024
-
2024
Apex Ecommerce LLC
(Shopify VA / Customer Support Manager)
Lead and oversee a team of support agents to ensure timely, professional responses to customer inquiries.
Resolve escalated issues and handle complex customer requests with empathy and efficiency.
Track and report on customer service KPIs, including response times and customer satisfaction.
Shopify Store Management
Update and maintain product listings, inventory levels, and pricing on Shopify.
Monitor and manage order fulfillment, tracking, and cancellations.
Coordinate with suppliers to ensure timely order processing and delivery.
Team Coordination & Training
Onboard and train new support agents, providing guidelines and ongoing performance feedback.
Develop and update customer support documentation and best practices.
Hold regular check-ins with the support team to address challenges and encourage collaboration.
Customer Experience Enhancement
Gather and analyze customer feedback to identify areas for improvement in service and store operations.
Implement solutions to streamline support processes and improve the overall customer journey.
Develop strategies for upselling and customer retention.
2024
-
2024
Product listing for e-commerce
(Product Lister)
Create, edit, and optimize product listings on the e-commerce platform.
Write clear, accurate product descriptions with a focus on SEO.
Upload high-quality product images, ensuring they meet platform standards.
Maintain accurate product information, including pricing, inventory, and specifications.
Categorize and organize products to enhance the customer shopping experience.
Conduct competitor research to identify opportunities for improving product listings.
Collaborate with the marketing team to ensure listings align with brand messaging
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.