I am a versatile Filipino freelancer who can provide professional assistance for your business needs. I have expertise in administrative tasks, customer service, communication, and short-term vacation rental management, and I am confident that I can handle any task smoothly. I bring an optimistic and determined attitude to my work, and I believe in taking a proactive approach to any challenge. In addition, my organizational and analytical skills allow me to meet deadlines and delegate responsibilities effectively while fostering a collaborative and supportive environment.
University of Cebu
• Answer email, chats, and call from short-term housing rentals marketplace such as Airbnb, VRBO, Booking.com, TripAdvisor and Expedia.
• Responding to lead messages in a timely manner using Zendesk.
• Managing reservations and providing information about the listing, rates, and amenities to guests.
• Accept payments and process the refunds in Credit Card Processor.
• Manually send Rental Agreement to direct phone booking, direct website booking and HTG bookings.
• Assist guests who are in trouble in getting into the community or the vacation home upon arrival.
• Answer phone calls and emails from Local Property Management and TO/TA.
• Provide the needed information such as drivers name for community gate registration, guest added extras e.g. Pool heat, BBQ grill, pets, and others to the local property management.
• Report cleanliness, maintenance and listing amenities issues to the Property Manager. Closely monitor response time from the local property management to update the guest and TO/TA on the scheduled technicians/maintenance visit to address the issue. The timeline should be within the Service Level Agreement.
• Check if all new bookings in each booking platforms landed in CiiRUS Vacation Rental Software. Also, make sure that payment was collected for bookings that Love Rental is the merchant of payment. If no payment, collect payment by calling and sending email to the guest.
• Assigned in chasing damages claims, penalties/citations and extra services payment from the guest who already checked out.
• Assigned in accepting, rejecting, and deallocating booking from TO/TA in the Rental Exchange for Allocation on Arrival (AOA) booking requests.
• Assigned in chasing the arrival details from the Property Management for Allocation on Arrival (AOA) bookings to update the check-in instruction in CiiRUS Vacation Rental Software.
• Assigned in monitoring the listing and CiiRUS software conflicting information and send it to Partner Relations for review and updates.
• Use email management software such as Zendesk, CiiRUS Vacation Rental CRM, Google Workspace, and Microsoft Outlook.
• Coordinate with other team members in the Philippines, the USA, and the UK using Microsoft Teams and Outlook.
• Perform other tasks as assigned.
• Oversee the mall’s daily operations, promotions, and marketing, as well as customer and tenant relations.
• Prepare lease contracts, collect deposits and advance rental payments, and provide spaces for short-term exhibitors.
• Monitor and review the performance of all contract service providers, such as security agencies, pest control contractors, waste management, and other related services, to ensure the scope of work is being religiously adhered to.
• Monitor expiring contracts for renewal offers and prepare for contract renewals.
• Prepare daily and monthly occupancy reports. I directly report to the General Manager and the Chairman.
• Oversee the condo hotel's daily operations (front office, F & B, housekeeping, and maintenance), promotions, and Guest Relations.
• Prepare contracted rates for tour operators and monitor Expedia, Agoda, and Booking.com.
• Assist the needs of homeowners' tenants.
• Monitor and review the performance of all contract service providers such as security agencies, pest control contractors, waste management, and other related services to ensure the scope of work is being religiously adhered to.
• Prepare daily and monthly occupancy reports. I directly report to the General Manager and the Chairman.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.