2011
Associate Degree
Liminangcong National High School
More Info About Me
Hi,
I'm really energetic and a great communicator. Working in Customer Service for 2 years helped me to build confidence and taught me the importance of customer loyalty.
I'm punctual, and dependable and can be counted upon to finish what I started.
- I understand my customer's needs. I consider myself hardworking, helpful, honest, and cooperative.
My Skills and Competencies
QuickBooks Expert
Data Entry
Customer Service
Cold Caller
Certificates
×
![]()
My Experience and Education
2021
-
2022
Sitel
(Agent/Customer service)
Answering Inbound/Outbound calls, Email, and Live Chat.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
2018
-
2020
Uniglow Master General Merchandise
(Store Supervisor)
Overseeing salespeople, cashiers, shelf stockers, and other employees.
Managing finances and preparing an annual budget.
Keeping records of expenditure, sales figures, and employee performance.
Evaluating the supply and availability of stocks, and profit-margins.
Implementing measures to avoid stock damages, theft, and wastage.
Monitoring shelve stocks and product displays, and the general appearance of the store.
Investigating market trends and offering products that would appeal to customers.
Addressing customers' requests, comments, and complaints.
Motivating employees to achieve targets.
Training new staff members and scheduling shifts.
My Services
Customer Service
Provide product/services information, answer questions, and resolve any emerging problems that our customer accounts mig
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Expert
Track expenses, manage cash flow & create invoices.