2009
Bachelor of Commerce major in Business Management
Lipa City Colleges
More Info About Me
I am a highly skilled individual who have a strong experience in providing excellent client and customer satisfaction. I have a great sales and marketing experience that will help a business grow and gain successful lead acquisitions. I am also good in providing administrative support that will surely help your company maintain its daily office operations efficiently.
My Skills and Competencies
Customer Service
Administrative
Social Media Management
Data Entry
Content Creator
Certificates
My Experience and Education
2021
-
2022
NMC Provita International Medical Center - United Arab Emirates
(Marketing Specialist)
• Answer customer inquiries and transferring the call to the designated departments.
• Preparing petty cash vouchers for reimbursement.
• Creating company newsletter contents.
• In charge of the Monthly and Quarterly Marketing Reports.
• Arranging and booking clients' hotel and flight reservations.
• Generating leads and sending marketing campaign sms.
2015
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2021
Etisalat - Emirates Telecommunications (Etisalat) - United Arab Emirates
(Customer Service and Sales Executive)
• Conduct funneling selling technique by using non-scripted probing questions to identify customer needs and to offer the most appropriate product or services.
• Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues via management communications, meetings and formal training.
• Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every interaction.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listened attentively to customer needs and concerns, demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements, probe and confirm understanding of requirements or problem.
• Follow the standard Retail Customer Journey set and implemented by the company.
• Provide technical solutions, assist and manage customer complaints, lodge and escalate issues to the management for immediate action.
• Demonstrate extra mile service to every customer to exceed expectations.
• Monitor customer retention and continue to retain them by providing alternative options.
• Well knowledgeable with CRM apps and soft wares.
2012
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2015
Teletech Offshore Investments - Philippines
(Collections Officer)
• Offer product and services and explain its uses and functions.
• Explain bill charges and apply credits if necessary.
• Provides financial counseling to individuals in debt.
• Calculates amount of debt and estimate time for debt liquidation.
• Arrange payment arrangements / extensions and keep records of account activity.
• Opens account for clients and do a credit check assessment if customer is still eligible for a new service.
2009
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2012
Advanced Contact Solutions - Philippines
(AIRLINE RESERVATION SPECIALIST)
• Make and confirm itineraries and accommodation details, and compute fares and fees, accept payments.
• Advise travel connections, medical and baggage requirements.
• Trace lost, delayed, or misrouted baggage for customers.
• Provide excellent customer satisfaction
My Services
Customer Service Support
Provides urgent assistance, process orders and resolves complaints. Provides excellent customer service satisfaction.
Lead Generation
Prospecting and qualifying potential customers and convert into sales.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.