2010
Associate in Computer Technology
Kolehiyo ng Lungsod ng Lipa
More Info About Me
I am a skilled Customer service representative with over 5 years of experience handling Billing research, Fraud and Dispute for US based Companies. I am an enthusiastic, goal-driven, and someone who values integrity greatly. I can adapt to challenging situations and able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2023
Foundever (former Sitel)
(Customer Service Associate)
-Acquire and process Port-In orders from the Business resellers. Pull necessary Customer records and submit port request to the corresponding GUIs of the losing carrier. Coordinate with the reseller through email about rejects or vital information required by the losing carrier. Responsible for tracking and monitoring Order progress until the Telephone lines are activated.
2021
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2022
Capital One Philippines Support Service Corporation
(Capital One Philippines Support Service Corporation)
-Handle credit card Fraud and Dispute. Actively engage with cardholders to investigate disputes and fraud/nonfraud card activity. Responsible for tracking illegal transactions on customers' financial accounts without the authorization of the account owner. Submit report for any suspicious account movements and unusual transactions that may be risky to the customers. Process replacement for lost/stolen cards. Answer general inquiries related to their bank account. Process chargebacks and exceptions on credit card disputes.
2018
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2021
Sykes Asia Inc.
(Customer Service Representative/Billing Research Specialist)
-Handle general to complicated Billing inquiries/disputes related to pricing rates, late disconnection, early activation and refunds for medium to enterprise businesses/accounts. Send customer updates and resolution through email. Call customers when there’s no response to emails to make sure there are no other pending issues before closing the ticket.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.