2009
Bachelor of Science in Nursing
Bachelor of Science in Nursing
Certified Medical Virtual Assistant
Prioritize what truly matters, let me handle the rest!
Over 10 years of experience in customer service or as a Client Support Specialist for different business campaigns.
I'm highly organized and motivated individual with a strong background in client support and administrative work.
Proficient in utilizing Microsoft apps, Google workspace, and CRM tools to streamline workflows and enhance productivity.
Certified Medical Virtual Assistan and HIPAA trained. Specializing in Medical Billing, Prior Authroization and Insurance Verfication. (Proficient in scheduling appointments and follow-ups, medical terminology, billing and coding, and prior authorizations)
My expertise lies in Medical Billing.
Medical Biller, Prior Authorization, Insurance Verification
Data Entry
Medical Virtual Assistant
Medical Billing
Certificates
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My Experience and Education
2022
-
2024
Brightfin
(Client Support Specialist - II)
Identify, categorize, record, and diagnose issues and provide solutions.
Ensure timely resolution of clients – submitted tickets in ServiceNow and MAX, meeting/exceeding the
Service Level Agreement requirements
Assist users with MDM (Mobile Device Management) installation.
2019
-
2020
Tata Consultancy Services
(Senior Process Associate)
Processed orders and transactions for different types of products such as TV, Mobile, Phone, and
Internet (order entry). Handled scheduling for the field/dispatch team, aligning appointments with client
needs.
Handled scheduling for the field/dispatch team, aligning appointments with client needs.
2016
-
2021
Alorica Clark Philippines
(Customer Service Specialist, Mentor, Customer Resolution Expert)
Manage the status of accounts and balances and identify inconsistencies.
Troubleshoot basic technical issues.
Provide guidance, motivation, emotional support, and role modeling to our mentees.
Provide subject matter expertise in handling escalated customer calls as needed.
Provided insights, best practices and recommendations on five major KPI's (net promoter score,
customer satisfaction, average handling time, first- call resolution and adjustments & cancellations) in a
timely manner.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Provides administrative and patient care support. Manage medical records. Schedule appointments & follow - ups
Administrative Task
Email Management Travel Itinerary Calendar Management Office support
Testimonials
Juan Recio
“Mari, keep your head high. You are extremely talentedand educated. Wherever you land, you’re going to do amazing. I have no doubts about that! “
Employee of the Month
Employee of the Month for 4 consecutive months.