2016
Bachelor of Secondary Education Major in English
Northeastern College Santiago City, Isabela
More Info About Me
I am a Bachelor of Secondary Education Major in English graduate who successfully passed the rigorous Philippine Board Licensure Examination for Teachers (BLET) in 2016, demonstrating my commitment to excellence in education. With over five years of hands-on experience in customer care service, business development, administrative roles and social media management in Qatar, I have honed my skills in fostering client relationships, driving organizational growth, and efficiently managing day-to-day operations.
Prior to my international endeavors, I gained invaluable leadership experience as a supervisor in a retail clothing store in the Philippines, where I effectively managed a team and ensured exceptional customer service. Currently, I am leveraging my diverse skill set as a freelance general virtual assistant, where I demonstrate a high level of autonomy and professionalism in managing various tasks efficiently. I take pride in my integrity and proactive approach to problem-solving, consistently delivering outstanding results in every endeavor.
As a flexible and self-driven individual, I firmly believe in the power of passion and dedication to excel in any given responsibility. I am eager to bring my expertise to your team and contribute to achieving shared goals. Thank you for considering my application, and I look forward to the opportunity to collaborate with you.
My Skills and Competencies
SEARCH ENGINE OPTIMAZATION
Social Media Management
FACEBOOK ADS SPECIALIST
Data Entry
Content Creator
Certificates
My Experience and Education
Feb 2021
-
December 2023
CITY GYM QATAR
(SOCIAL MEDIA MANAGER)
• Implement social media strategies to increase brand awareness, engagement, and traffic across various platforms including Tiktok and Whatsapp.
• Oversee all interactions within the inbox, handling inquiries, receiving feedbacks, solving complaints, distributing offers, and ensuring customer retention.
• Keep customers informed about group class schedules, facilitate communication between customers and personal trainers, and send timely reminders for training sessions.
• Manage store branch social media channels, including scheduling and publishing posts, monitoring comments and responding to messages in a timely and professional manner.
2021
-
2023
City Gym W.L.L Qatar
(Business Development Officer/ Front Office)
• Greet and assist customers
• Sell and upsell membership package and personal training sessions
• Enter/Update customer details in the system
• Keep front desk clean, tidy and supplied with all the necessary supplies in the gym
• Answer all the customers' questions and address their complaints/suggestions
• Answer all incoming calls
• Call existing customers and inform about the offers
• Prepare and manage outgoing mail
• Updating reports and organizing files/documents
• Perform administrative tasks
2018
-
2020
Landmark Leisure W.L.L Qatar
(Customer Service Representative)
• Greet and welcome customers
• Organize Birthday parties and field trips
• Listen to the customers inquiries and assist accordingly
• Operate Big Rides and monitor the operation of arcade machines
• Provide information of all services as per the standards
• Accept payments from customers
• Deliver the SOP's and risk assessment policies as per the required needs
• Achieve Sales Target
2017
-
2018
Penshoppe Robinson Mall Santiago City Philippines
(Store Supervisor)
• Provide information on available products and prices
• Collect Payment from the customers
• Responsible for the store's operational efficiency in the absence of a Store Sales Manager
• Tasked to handle the store's reports and paper works and inventory monitoring
• Contributes to the achievement of sales target
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
FACEBOOK ADS SPECIALIST
Assists individuals or organizations by running successful ad campaigns on the Facebook platform.
SEARCH ENGINE OPTIMAZATION
Use keyword research, content creation, link building and more to improve organic search results
Testimonials
Afrin Khan
“My name is Afrin from City Gym Ladies located in Qatar (Doha)”, met a girl named Maricel Laurente a very special girl in my entire life, positive, energetic, punctual and enthusiastic person. She is ready to help whether its work related or something personal. She is hardworking focused person who has a wide exposure to Computers she is very knowledgeable person.
On a personal and professional level she has always been willing to support, encourage and assist. She has first class written and verbal communication skills which makes our clients comfortable.
Great thing about her is she likes challenges and know how to deal with it with new opportunities. Overall it was a great and excellent working with Maricel who contributes ideas, value people, support and suggest her colleagues.
Thanks & Regards
City Gym Assistant Manager