2016
Bachelor of Science in Information Technology
Polytechnic University of the Philippines
More Info About Me
I am delighted to introduce myself as your dedicated Virtual Assistant/Executive Assistant to provide you with exceptional support to administrative tasks, project coordination, communication responsibilities and even personal assistance. I am here to support you in achieving your goals and simplifying your daily tasks. Let's work together to streamline your workload and ensure everything runs smoothly.
Together, we can elevate your vision and scale up your business!
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
My Experience and Education
2025
-
2025
Continuity Capital
(Email Customer Support (Shopify Store))
Responding to all customer inquiries via email in a timely manner
Checking orders from Shopify Admin Account
Respond to chargebacks, claims, and inquiries in a way that aligns with company policies
Coordinating shipment issues with fulfillment team
Processing customer refunds, tracking numbers, return, and FAQs
Contributing to our documentation and improving support processes
Updating Pre shipment and after sales spreadsheets
2024
-
2024
STAT Healthcare Academy
(Admin Assistant)
Email Handling, drafting correspondence, setting up vacation response
Editing online certificates using Canva
Answering customer queries in email, SMS, call
Uploading certificates in Wordpress
Testing run to check if all are lined up correctly
Project Management (Slack)
Preparing internal reports
2024
-
2024
FVA Business Consultancy
(Executive Assistant (Internship))
Calendar Handling
Organizing emails, creating labels, and starred emails, drafting responses
Introduction to CRM (Salesforce)
Project Management (Trello)
Website Optimization
Social Media Content Creation
Content Calendar & Scheduling
Basic Online Bookkeeping
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.