1997-2002
Bachelor of Science in Accountancy
San Pablo Colleges
Bookkeeper / General VA / Dental Insurance Biller
My purpose is to help businesses and other clients to achieve their financial objectives by providing quality services in bookkeeping in a professional,
courteous and timely manner. The goal is to increase sustainable, proven profitability for both customers and the company. To deliver my client a
results-driven solution based on their goals and challenges by helping clients select the most appropriate services to meet and exceed expectations.
My strengths are analytical mindset, working under pressure, maintaining a positive attitude, multitasking, and adaptability.
I am an Accounting Graduate and have attended some training and internship to upskill my knowledge to resolve bookkeeping-related issues. I am a Quickbooks Certified ProAdvisor.
I am also working as a Customer Success Specialist and a part-time Logistics Officer for more than 2-years.
Some of my main tasks are answering queries/concerns using SalesForce, doing proactive calls, and having done some training.
I was one of the Top 3 Customer Success Specialists in the MEA Region.
Most of my previous work was as a Purchasing Officer and Dental Insurance Biller. In addition, I have worked as an administrative assistant in the past.
While having regular work, I did not stop learning new things. I attended some online courses about e-Commerce Course (Lazada), Fb Ads Formula Course, the General Virtual Assistant Online Course, Amazon VA In-Depth Course, and the Online Bookkeeping Course and Internship.
I would say that I am self-driven, resilient, and very dedicated to my work.
My Skills and Competencies
Bookkeeper
Purchase Management
General VA
Data Entry
Dental Insurance Biller
Certificates
My Experience and Education
June 2022
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July 2022
Digital Byte Financial Services
(Bookkeeper Internship)
• Digital Byte Financial Services provides industry-leading virtual bookkeeping
and accounting services for busy business owners and entrepreneurs across
Germany. Business owners can rely on them to hire the best talent and deliver
quality services consistently.
• Using Quickbooks Online, my duties and responsibilities are:
1. Generating Estimates and Invoices
2. Statement of Account Management
3. AP Management (Monitoring & Payment)
4. Bank Reconciliations,
5. Management Reporting
6. Ageing of AR
7. Manage Purchase Orders and Bills
8. Bank Feeds Categorization
9. Inventory Management
February 2020
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up to present
Ultramed International General Trading Co. - distributor Invisalign
(Customer Success Specialist / Logistic Officer)
• Align Technology is a global medical device company that is changing lives through better smiles. They reimagine and reinvent the way orthodontic and restorative treatment is presented and delivered to millions of people around the world. They believe a better smile has the power to create a better future, so they create digital technology and experiences to help people move forward in life.
• Here are my responsibilities:
1. Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
2. Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services
3. Maintain and develop customer success strategies and the best practices, as well as customer support content, with the help of the creative team
4. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
5. Maintain existing customer success metrics and data as directed
6. I am responsible for helping the Logistics Team to obtain the proper paperwork from the government and Customs to import goods from foreign countries. Monitor the delivery of the products to the customers.
• I was one of the Top 3 Customer Success Specialists in the MEA Region
2016
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2021
Freelance
(Social Media Manager / FB Ads Manager / Basic Graphic Design / Video Editor)
• I manage the Fb page of various industries. My responsibilities are:
1. Daily or Weekly posting
2. Setting up the FB ads
3. Chat support
4. Doing creatives and ad copy
5. Doing basic video editing
Link to some of the pages I handled:
https://www.facebook.com/luxxewhitebymgc
https://www.facebook.com/frontrowmaxenz
https://www.facebook.com/guecelcateringservices
https://www.facebook.com/revybbeautycapsule/
https://www.facebook.com/dreambuildersenerpeak/
2021
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2021
Freelance Lazada eCommerce
(Account Manager – Dropshipping)
• Founded in 2012, Lazada Group is Southeast Asia's leading eCommerce platform. It aims to give consumers the platform to voice out their satisfaction and their effortless shopping experience.
• I manage the store from setting up, chat support, check the inventory and shipping.
July 2017
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January 2020
Crystal Dental Center
(Dental Insurance Biller / Purchase Officer)
• Crystal Dental Center is a Specialized Dental Center, providing a full range of dental treatments within a uniquely relaxing environment that looks more like a lounge than an ordinary clinic to ease the usual anxiety one would feel while visiting dentists.
• Some of my main tasks but not limited to:
1. I manage the Processing of the Insurance claims of the patients.
2. Preparing and submitting the report of the insurance claims to the Insurance Companies.
3. Allocating the payment received from the Insurance Companies. Communicate with the Insurance companies for rejected claims and resubmission.
4. Do the invoicing/cashiering and give an appointment to the patients.
5. Do the bank reconciliation.
6. I manage to deal with the Suppliers, create the Purchase Order and do the Inventory.
• I was helping the CEO with the hiring process and some ad-hoc tasks
September 2013
-
April 2017
Ultramed International General Trading Co.
(Purchase Officer / Accounting Staff / Admin)
• Ultramed specializes in importing and distributing world-class dental and medical brands. Ultramed offers a comprehensive selection of high-quality Oral Hygiene products from the world’s leading manufacturers. In addition, we offer unique and Innovative Pharmaceutical Products.
Since its founding in 2012, Ultramed has become one of the most influential dental and oral hygiene suppliers in Kuwait. This success is built on its experience in the market with the close cooperation of customers, paving the way for rapid company growth.
• Initially, I was the storekeeper, then after a few months. I got promoted to Purchasing Officer. I manage to supervise the new storekeeper while doing my responsibilities as a Purchase Officer. Some of the tasks but not limited to:
1. Research potential vendors
2. Compare and evaluate offers from suppliers
3. Negotiate contract terms of agreement and pricing
4. Track orders and ensure timely delivery
5. Review quality of purchased products
6. Enter order details (e.g., vendors, quantities, prices) into internal databases
7. Maintain updated records of purchased products, delivery information, and invoices
8. Prepare reports on purchases, including cost analysis
9. Monitor stock levels and place orders as needed (with Sales Team confirmation)
10. Coordinate with warehouse staff to ensure proper storage
11. Attend trade shows and exhibitions to stay up-to-date with industry trends
12. Do the quotations, invoices, and sales returns for the customers
13. Helping the accounting staff with Accounts Receivables
September 2011
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August 2013
Dasman Dental Center
(Purchase Officer (Full-time) Insurance Billing Officer (Part-time * 2013-2016))
• The clinical has been bounded in 2011 by an experienced prosthodontist and cosmetic dentist, Dr. Anwar Al Banna. A graduate of the advanced education in prosthodontics program at Boston University. With over 20
years of dental experience, Dr. Anwar is focused on preserving your natural teeth and protecting your long-term dental health.
• I was in control over inventory, purchasing medical items, and dealing with suppliers.
• I ensure that insurance companies and healthcare facilities keep accurate records. I worked closely with patients, or company personnel to create invoices and check calculations on billing statements. So, there are no errors in payment procedures.Here are my responsibilities:
1. Send invoices and account updates to clients.
2. Keep an accurate record of client accounts and outstanding balances.
3. Receive, sort, and track incoming payments.
4. Validate debit accounts to ensure the credibility of payments.
5. Issue receipts for received payments.
August 2006
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August 2011
Abha & New Abha Dental Speciality Center
(Accounting / Admin Staff)
• Founded in 2002, Abha Dental Speciality Center is one of the first private dental clinics in Kuwait. Up to date, the clinic remains one of the most well-established and respected institutions in its field. Abha Dental offers exceptional dental care at its four clinics, located across the map in Kuwait: Shaab, Farwaniya, Mahboula, and Jahra.
• My duties typically involve managing medical records, accounts receivable, and reimbursement, as well as billing patients and insurance, scheduling patients, and performing procedural and diagnostic coding.
November 2002
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October 2005
Ceramic Plaza Inc.
(Federal Hardware - Head Cashier)
• Established in 1997, Ceramic Plaza Inc. is considered one of the Leading Retailers of Homer Architectural Finishing Products in the Philippines. Product: -Tiles & Tiles Accessories -Hardware Products (from different suppliers) -Bathrooms accessories -Electrical Items -Plumbing Items
• Initially, I was a cashier for 2years and was then promoted to Head Cashier.My role was to oversee the cashier staff and the overall functions of a retail store. My main duties include addressing employee and customer complaints or requests, ensuring all registers have the correct amount of cash at all times, and resolving price checks for customers.
1999
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1999
Jollibee San Pablo Shopping Mall
(Counter Crew)
• Jollibee is a Filipino multinational chain of fast food restaurants owned by
Jollibee Foods Corporation (JFC). As of December 2021, JFC had a total of
about 1,500 Jollibee outlets worldwide, with restaurants in Southeast Asia,
the Middle East, East Asia (Hong Kong, Macau), North America, and
Europe (Spain, Italy, UK).
• My role was to welcome customers into establishments, show them to their
seats, and assist with any requests customers may have. Counter
attendants take orders over the counter. They explain the menu, serve food
and drinks, or wrap them up for takeaways.
My Services
Dental Insurance Biller
A dental biller is responsible for entering a customer's payment information to pay for dental services.
Bookkeeper
Bookkeepers keep track of all financial transactions for a company. They record costs and income.
Professional Virtual Assistant
A virtual assistant (VA) is someone who works remotely. They can either be employed full-time, part-time, or on a casual
Data Entry
A Data Entry is a professional in charge of entering all the data into different computer databases. In addition, they m
Purchase Management
The process of procuring items from external suppliers is called purchase management. It includes purchasing, receiving,