2007
Bachelor of Fine Arts
University of East
More Info About Me
Efficient and skillful customer service professional with years of experience in call centers. Adept at handling emails or calls while consistently resolving client issues professionally and in a timely manner. Works to keep and increase customer satisfaction by providing high quality service.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2022
UST Global - Change Healthcare
(PROCESS ASSOCIATE II)
- Answering emails and providing assistance to the inquiry of the customers.
- In charge in following up to the customer's request through emails and doing
outbound calls if needed until issues are resolved.
- Determining the root cause of the problem by doing a thorough research,
selecting and explaining the best resolution to solve the problem.
- Responsible in troubleshooting and walking customers through the process of
resolving their technical problems.
- Act as an SME and providing mentorship and guidance to the new team members.
- Received multiple USTAR Recognition for being a fast learner and being promoted
from one process to another.
- Can work and adapt with sudden change of process and able to learn and develop
new ways to still meet Service Level Agreement in spite of new challenges in
the project.
2017
-
2018
Teleperformance - JP Morgan Chase Bank
(Customer Service Representative)
- Address all customer banking inquiries in a polite, accurate and timely manner.
- Handling inbound calls and working productively to determine the root cause of
the problem and ensure a fast track solutions to their queries.
- Making sure that the customer is aware if there any issues on their bank accounts
and offers possible solutions.
2015
-
2016
Sykes Asia, Inc.
(Customer Service Representative)
- Managed inbound and outbound customer service calls.
- Responsible in collecting past due payments and providing information of
customer’s outstanding balance.
- Discuss billing issues and provide different options that will help the customer
to maintain good credit scores.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.