Hello, I'm Maricar. A wife and a mother of two exceptional children. And I'd love to be your next Executive Virtual Assistant!
During my previous role as a Customer Service Representative in a BPO company, I handled customer questions and concerns in a timely and professional manner. By providing impeccable service to clients, I was able to spread enthusiasm and positive word of mouth across the community. As someone who can learn quickly and improve the process, I strive to be a vital component of every team I join.
I also have an experience as a Social Media Manager, and I understand the big picture: how to search, content, and social media all work together. I can help you define goals for your target audience, outline strategies that will help scale your business, use the right tools and automate processes whenever possible.
Providing exceptional customer service has always been important to me—and it's something that I know will continue to be important to your business. With my experience in both fields (BPOs and social media), I believe that I can be an asset to your company's growth by providing excellent VA services and being a true partner in business development!
Brokenshire College
- Responds to telephone inquiries, providing
quality service to customers and associates
inquiring about the product.
- Listen actively to the caller needs to ensure
positive customer service experience.
- Strive for quick complaint resolution;
commended by the supervisor for the ability to
resolve problems on the first call and avoid
escalations of issues.
- Excel within a service-oriented company,
demonstrating a talent for communicating
effectively with customers from diverse
backgrounds.
- Provide thorough troubleshooting assistance
for problem resolution.
- Maintained a high level of customer
satisfaction through effective verbal and
written communication skills.
- Upsells products and services for better customer experience
- Managed calls effectively in a complex, fast
paced and challenging call center environment
Connects with customers to sell food
products. Communicates and build
relationship with customers to maintain
loyalty and to influence the revenue stream of
business.
- Perform research on current benchmark trends and audience preferences
- Design and implement social media strategy to align with business goals
- Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
- Monitor SEO and web traffic metrics
- Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency
- Communicate with followers, respond to queries in a timely manner and monitor customer reviews
- Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures)
- Suggest and implement new features to develop brand awareness, like promotions and competitions
- Stay up-to-date with current technologies and trends in social media, design tools and applications
- Optimize campaigns to assure the lowest possible cost per result;
- Constant checking of Facebook ad campaigns to guarantee that they are running properly;
- Build, run, and scale Facebook ad campaigns (upload content, audience building, adjusting ad settings, etc.);
- Continuous development and improving knowledge of Facebook tools for building campaigns, audiences, conversion tracking, etc;
- Collaborate with other members of the team for a more effective campaign;
- Create reports in a timely manner.
- Setting up Quickbooks
- Generating Estimates and Invoices
- Statement of Accounts management
- Manage Purchase Orders and Bills
- Bank Reconciliations
Assist client on the financial side of his eCommerce drop shipping business. Prepare P&Ls for my clients' clientele, prepare and send invoices using ZOHO books, answer billing inquiries, maintain accurate customer data,
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
The process of recording your company's financial transactions into organized accounts daily.
Supports customers by providing helpful information, answering questions, and responding to complaints.
"Maricar shows eagerness to learn, is a fast learner, and motivated to provide quality work"
