2012
Computer Literacy NC II
Mandaluyong TESDA Manpower
More Info About Me
A highly talented, detail oriented virtual assistant and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following procedures and practices to exceed all customer expectations. Experienced in resolving issues and developing relationships to ensure loyalty and growth. Unique skills set offering exceptional organizational/administrative skills combined with insuring 100% customer satisfaction.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2022
-
2022
Upwork Philippines
(Social Media Manager and Email Marketing Automation Strategist)
Email Marketing Automation Strategist
• Set up your email campaign ( Content not Included )
• Build your email sequence/email autoresponder
• Build your landing page (Website or via Email Platform)
• Integrate your current form/landing page to the email autoresponder
• Troubleshooting
Social Media Manager
• Content Creation and Calendar planning
2018
-
2022
Ibex Global Phils.
(Customer Service Specialist)
Telco Account
• Taking in phone calls from a customer who has issues with their cellphone, tv, and internet service by troubleshooting.
• Clarifying their confusion about their bill by conducting an investigation of their transaction history.
• Offering them additional service like new cellphone and additional tv and internet plan.
• Retail Account
• Order Taking
• Placing Order
• Tracking Order
• Retention
2016
-
2018
The Results Companies
(Customer Service Representative)
• Taking in calls for customer who have issues with their cellphone service.
• Validating their subscription to the free prepaid plan paid by the government.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.