2010
Information communication technology
International Electronics and Technical Institute INC.
More Info About Me
My name is Marica Apple Sabucido, a 37-year-old customer service professional residing in Bantayan Island, Cebu, Philippines. I am a dedicated individual and a proud mother of four, which has strengthened my sense of responsibility, time management, and commitment. With 6 years of experience in customer service, I have developed strong communication skills and a genuine passion for helping customers and supporting business goals.
Throughout my career, I have worked with diverse customers, handled inquiries and concerns professionally, and consistently aimed to provide excellent service. I am skilled in customer support, problem-solving, clear communication, multitasking, and teamwork. I can efficiently manage customer concerns, follow company procedures, maintain accurate records, and contribute to a positive customer experience. I am adaptable, reliable, and always willing to learn new tools and processes to better support the company.
Let’s work together and achieve great results. I am excited about opportunities where I can contribute my skills and grow professionally. If you’re looking for a hardworking and customer-focused team member, feel free to reach me—I’d love to connect and discuss how I can add value to your company.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2025
Brightdrop
(CSR VA)
“Virtual assistant customer service representative for the 'Let Us Answer' account, an answering service that handles calls for multiple companies."
2022
-
2024
Concentrix
(Email/ Chat Support ( Escalation))
Qantas Airlines account in the escalation team, addressing concerns related to damaged or delayed baggage and flight disruptions. We handle support via email, calls, and chat.”
2018
-
2019
Concentrix
(CSR and TSR)
Worked as a Technical Support and Customer Service Representative for Microsoft accounts, providing assistance with MS Office applications, Windows activation, and accurately transferring calls to the appropriate departments to ensure efficient issue resolution.
2015
-
2016
Sykes Asia Cebu
(Customer Service Representative)
Customer Support Specialist with experience handling AT&T accounts, providing assistance with billing inquiries, bill payments, and resolving technical phone issues. Skilled in delivering clear solutions, maintaining customer satisfaction, and managing accounts efficiently in a fast-paced environment.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.