2011
BSIT
Our Lady Of Lourdes Technological College
Free Up Your Time, Achieve More
I'm your skilled VA offering flexible, customized support to boost productivity and exceed expectations.
Passionate and solution-driven customer service representative with experience in customer interaction and problem-solving. I'm a skilled virtual assistant dedicated to making your life easier. I offer flexible support customized to your needs and go the extra mile to deliver exceptional service that exceeds expectations.
Your All-Star Virtual Assistant
Customer Service
Data Entry
Search Engine Optimization
Social Media
Graphic Design
Problem Solving
Amazon Product Research
Video Editing
Certificates
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My Experience and Education
Feb 2022
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Jan 2024
Red Pocket Mobile
(CSR | General Virtual Assistant)
Managed emails and took inbound/outbound calls to follow up with dealers, ensuring their needs were met promptly.
Provides exceptional customer service via phone, email, and chat, including basic troubleshooting and coordinating with other teams for optimal solutions.
Performed data entry and managed the database efficiently to maintain accurate and up-to-date records.
2022
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2023
Red Pocket Mobile Inc.
(Freelance CSR (Dealer Support))
Data Entry
Assists dealers with their customers’ concerns via phone and email
Following up with dealers to check if they need assistance with their sales
Basic troubleshooting, check orders, process refunds and provide customer support via live chat and phone
Working with a team of Help Desk Support and other departments to find appropriate solutions
Nov 2024
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Nov 2024
VA Training PH
(Community Manager Intern)
I engaged with online communities to foster a positive and interactive environment, addressing inquiries and assisting members to enhance their experience. I provided support during Zoom call training sessions alongside the Coach and conducted mock interviews to help trainees gain confidence and improve their skills.
2021
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2022
Inspiro Relia Inc
(CSR)
Provide product information via phone, live chat and email
Assists customers with their purchase, track orders and process refunds.
2014
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2016
Convergys
(CSR (Sales Associate))
Provide product/services information via live chat
Order Entry and process orders
Retention
My Services
Graphic Design
Manage and curate content for social media platforms, including creation, editing, and scheduling
Customer Support
Assist via live phone, emails, or chat Identifying and assessing customer needs to achieve satisfaction
Video Editing
Proficient in video shooting, and editing to produce engaging multimedia content
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.