2012
BSIT
Occidental Mindoro State College
More Info About Me
I'm Your Focused Facebook Ads Manager and Dynamic Social Media Manager! I have been into different jobs industry for many years. I considered myself as a hardworking, patient, persistent, honest, trustworthy and dedicated to work. I accepted any challenges and learned from it. All the skills and knowledge that I gained from previous experiences I will surely apply and even I don’t have yet experiences as a Virtual Assistant, it’s not a hindrance to stop your goal in life.
My Skills and Competencies
Facebook Ads Manager
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2022
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2023
Teleperformance
(Customer Service Representative)
• Takes inbound and makes outbound calls with customers
• Open customer account by verifying account information
• Maintains customer records by updating account information
• Assist customers based on their needs like Setting appointments, Updates the account,Billings, Claims, Open enrollments, Cancellation/Termination of accounts and providing other details.
• Answered all customer questions and complaints in a professional manner
• Assessed problems and developed possible solutions after collecting customer information
• Escalate customers when necessary
2016
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2022
7-Eleven
(Sales Associate)
• Worked to ensure a positive and hassle-free customer experience.
• Settled any customer disputes in a professional and pleasant manner. Worked to ensure a neat and attractive sales environment and assisted in the setup of visual displays.
• Brought forth excellent customer service skills and a commitment to customer satisfaction.
• Provided product knowledge training to new hires
2013
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2016
Arabelle Telecommunication Services
(Customer Care Specialist)
• Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
• Resolved concerns with products or services to help with retention and drive sales.
• Keep accurate records to document service actions and discussions.
• Helped to increase customer return rates by providing excellent customer service at all.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.