2006
Bachelor of Science in Commerce, Major in Management
Technological Institute of the Philippines
Welcome to my profile!
My name is Theresa and I am from the Philippines.
My expertise is administrative assistance. I handle correspondence, maintain calendar schedules, manage emails, and create presentations and reports. I am passionate with sales and marketing and knowledgeable with customer service and engagement. I am very flexible and adaptable to various industries and businesses at hand.
I value trust and integrity. I believe that working and business relationships start with this core values. I am loyal, disciplined, and organized. I like working with a team of professionals but can still work independently with minimal to zero supervision.
Your Business is my business. Your profession is my profession. Your satisfaction is my achievement. The challenges in your business and work become my education. Your business and company success is my growth. This is who I am, and who I will be when we start working together.
My Skills and Competencies
Verbal and written communication skills
Time Management
Multi Tasking
Attention to Detail
Social Media Management
Customer Service
Data Entry
Email and Calendar Management
Google Workspace, MS Programs, Presentation Tools, and Collaboration Tools
Creativity
Product Research
Content listing
Certificates
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My Experience and Education
2021
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2023
RK2 Online Shopping PH
(E-Commerce Manager/ Business Owner)
• Oversees the Facebook and Shopee Page to make sure it is user-friendly and it is visually appealing by posting daily content
• Determines the Target Market and strategies in promoting products
• Source products that are within the latest trend, saleable, and beneficial to chosen target markets
• Supervises Inventory of items and makes sure that all sold items are labeled correctly to avoid any confusion
• Creates marketing promos depending on season and available items
• Engages in customer inquiries, comments, and feedback on products and shop
• Process orders, and refunds, and ensures all items ordered are correctly labeled
• Ensures that delivery is received within delivery commitment and that items are received in good condition
2021
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2023
YAJRA Telecom Services
(Materials and Asset Management Officer)
• Oversees the procurement and inventory procedures to ensure the timely and cost-effective acquisition of materials and supplies needed for operations by monitoring inventory levels, analyzing usage patterns, forecasting demand, and conducting regular inventory audits.
• Ensures the quality of incoming materials by maintaining quality standards and monitors the transportation, storage, and distribution of materials to ensure timely delivery and prevent delay.
• Managing material costs to optimize spending and achieve cost savings that involve analyzing price trends, negotiating favorable prices with suppliers, and implementing cost control measures.
• Developing and maintaining relationships with suppliers to ensure reliable and quality materials by fostering open lines of communication to address any issues.
• Supervising and mentoring a team of materials management professionals by providing guidance, training, and support to ensure smooth operations and high performance.
2015
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2021
Bank of the Philippine Islands
(Assistant Branch Manager/ Operations Manager)
• Overseeing branch operations, including cash handling process, monitoring transaction activities, approvals of account opening and withdrawal transactions, ensuring accuracy and confidentiality of data encoded data, and addressing operational issues or concerns.
• Support sales activities by identifying customer needs, promoting bank products and services, cross-selling bank products, and actively engaging with customers to achieve sales targets.
• Provides excellent customer service by assisting customers with banking needs, addressing inquiries, and resolving complaints promptly and effectively.
• Trains and develop branch staff members to enhance knowledge and skills in banking operations, sales techniques, and customer service.
• Ensures that everyone in the branch complies with regulatory requirements, internal policies, and industry standards by implementing risk management practices to mitigate operational risks and maintain a secure banking environment
2012
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2015
BPI Family Savings Bank
(Senior Service and Sales Associate)
• Acts as a substitute in the absence of an Operations Manager and assists in various operational activities like cash handling, account opening, managing, and maintaining records.
• Consistently provides excellent customer by proactively addressing customer inquiries, resolving complaints promptly, and ensuring that customers are informed about the Bank’s newest products and services
• Actively engaging with customers to promote and sell bank products and services, foster loyalty, and maximize customer retention.
• Identifies opportunities for cross-selling bank products and services to existing customers and helps acquire new customers by generating leads and participating in marketing campaigns.
2006
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2012
BPI Family Savings Bank
(Universal Processor/ Bank Teller/ New Accounts Clerk)
• Welcomes customers, attend to their inquiries and concerns, and provides assistance with their banking transactions while ensuring that great customer service is delivered at all times
• Accurately and efficiently handles cash transactions, assists customers with account-related activities like updating records and enrolling to mobile banking, and cross-selling bank products and services depending on client’s needs and requirement.
• Adheres with Bank Regulations and Policies in processing all clients’ Bank Cash Transactions and remaining vigilant in reporting suspicious and fraudulent transactions while maintaining integrity and confidentiality at all times.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry Services
Accurately input and encodes entries for any type of document needed
E-Commerce Management
Optimize sales and customer experience through strategic management of online stores.
Virtual Assistant
Provides efficient and reliable administrative support to individuals or businesses remotely.
Product Researcher and Lister
Search for profitable products and list the products with visually appealing contents and graphics