Hey, I am Maria

About Me

I am a dynamic professional with over 16 years of experience in customer support, data entry and administrative tasks, sales, verification/quality assurance and social media management. Proven track record of driving customer satisfaction, optimising processes, and contributing to business growth. Strong problem-solving skills, meticulous attention to detail, and the ability to adapt quickly to new tools and environments. I am eager to leverage my versatile skill set in roles such as Customer Support, Virtual Assistance, Business/Administrative Support, or Verification/Quality Assurance positions. I'm adaptable and ready to bring value to any of these areas, depending on where I can make the most impact.

Maria Theresa Alo
Antipolo City, Philippines
maria.saribong.alo@gmail.com
Freelancer
Check my CV View Work Hire Me

Core Competencies

Process Improvement
Facebook Ads Management
Social Media Management
Data Entry
Customer Support Services

Certificates

GVA Training Certificate
Certificate of Facebook Ads Management

Professional Experience and Education

  • EXPERIENCE
  • EDUCATION
2003
Bachelor of Science in Computer Engineering

AMA Computer College

2024
Facebook Ads Management

ProVA
Facebook Ads Management Training Program

2024
General Virtual Assistance Training Program

ProVA
Virtual Assistant | www.prova.ph

2014
Japanese Language & Culture Level 1

Technical Education & Skills Development Authority (TESDA)
Scholarship for Japanese Language & Culture Level 1

2024 - 2024
Dads Burger & House of Unlimited - ICCT Cainta Branch
(Social Media Manager (Remote))

• Managed the branch's Facebook Page, making sure it stayed active and engaging for customers.
• Created and posted eye-catching content to keep followers interested and bring in more foot traffic.
• Responded to customer messages, comments and feedback, handling inquiries and making sure everyone felt
heard.
• Took care of ordering supplies and non-food items to keep the store running smoothly.

2023 - 2024
Trippin' for Thrifts
(Operations Manager (Onsite))

• Managed day-to-day operations of the shop, keeping track of finances, handling payments, and balancing
expenses.
• Oversaw inventory, making sure items were well-organized and available for sale, and kept tabs on what needed
restocking.
• Handled procurement, sourced new thrift items, negotiated with sellers, and ensured the shop always had fresh
stock to attract customers.

2017 - 2023
ANZ BANK GSO • Quezon City, PH
(Digital 'MessageUs' Banker [WFH during Covid | Hybrid setup])

• Delivered top-tiered customer support, managing enquiries related to online banking, credit cards, and bank accounts, and resolving issues efficiently.
• Pioneered the introduction of live chat and messaging services in Manila, improving customer interactions and satisfaction with ANZ Australia's retail banking customers.
• Advocated for business improvements, collaborating with teams to streamline processes and boost efficiency in digital services, driving significant operational growth.

2012 - 2013
CONVERGYS PHILIPPINES
(Technical Support Representative II [Onsite])

• Resolved technical issues for HP printer and Time Warner Cable U.S. customers, consistently ensuring high customer satisfaction.
• Excelled in recommending and upselling HP products, showcasing strong product knowledge and customer support.
• Managed email correspondence efficiently, ensuring timely and effective communication with customers, and enhancing the overall customer experience.

2011 - 2012
MICROSOURCING PHILIPPINES
(Patient Chart Specialist [Seasonal | Onsite])

• Expertly navigated HIPAA-compliant acquisition of medical charts from healthcare facilities, enhancing chart retrieval efficiency and ensuring patient confidentiality.
• Spearheaded patient information research and updates, significantly contributing to the Clean-Up Team's weekly processing goals.
• Excelled in data precision and adaptability, earning client recognition selection for high-priority projects.

2007 - 2010
ADITYA BIRLA MINACS
(Customer Relations Representative [Onsite])

• Provided exceptional customer service to Nissan North America customers, resolving enquiries ranging from general vehicle information to insurance management.
• Earned the role of Point of Contact (POC) due to high-quality service and organizational skills in file management and process adherence.

2005 - 2007
EPIXTAR PHILIPPINES
(Sales Verifier [Onsite])

• Achieved outstanding sales performance as a Sales Executive, consistently exceeding targets and securing a swift
promotion to the Sales Validation Team within three months.
• Collaborated with the Quality Assurance Team and Team Leads to ensure high standards in call validation across various U.S.-based campaigns.
• Facilitated coaching sessions and actively participated in monthly calibrations to uphold client standards and ensure consistent quality performance.

2003 - 2004
JCMAP CARDS CORP.
(Sales Team Lead [Onsite])

• Kickstarted career as a Sales Executive, excelling in Citibank Credit Card promotion and application prescreening while keeping clients informed on current promotions.
• Rapidly advanced to Team Lead on the strength of exceptional sales achievements, skillfully overseeing a 10-agent team to exceed productivity benchmarks.
• Oversaw onboarding, facilitated initial interviews and ensured a smooth integration of new hires into the team.\

Expert Support at Your Fingertips

Customer Support Services

Live chat, email support, phone, ticket management, and customer query resolution.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Facebook Ads Management

Facebook Ads Structure, Navigating & Customizing Ads, Setting up different types of Campaign, A//B Testing/Scaling.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get in Touch

Address :
Antipolo City,
Philippines
Email :
maria.saribong.alo@gmail.com


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