2013
Bachelor of Science in Business Administration – Operations Management
University of San Carlos
More Info About Me
Hi there, my name is Maria Rowela Payao. By taking on a wide range of administrative and organisational responsibilities, I am able to assist both individuals and businesses in saving time and getting more done.
I have a solid work ethic and an excellent eye for detail thanks to my years of experience in fields such as client relationship management, project management, email management, and scheduling and calendar management.
I strive to go above and beyond your every expectation. I am available to assist you with any and all of the following: time management and scheduling, email management, internet research, social media management, personal finance management, trip planning, and travel arrangements.
I am proud to say that I am able to anticipate my clients' needs and deliver individualised services to fulfil those wants. You can reach me quickly and easily via any of the most popular methods of modern communication: phone, email, or even instant message.
The search for a trustworthy and reliable partner who can aid in the accomplishment of your aims ends here. Get in touch with me right away if you need some help with administrative or organisational tasks.
Virtual Assistant Skills
Social Media Management
Data Entry
Content Creator
FB Auto Ads
Coffee Copywriter
CRM management
Customer Support
Certificates
My Experience and Education
2022
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Clinic Accelerator
(Acquisition Specialist)
Manage CRM, website listings, email, and calendar management requirements of the team. Carry out discovery calls for potential leads and keep an eye on the entire process.
2022
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White Coda Inc
(Chat Support - Sales Specialist)
Improve and manage customer satisfaction and retention, increase sales revenue, and build strong relationships with customers.
2021
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Office Partners 360
(Senior Team Lead)
Facilitate tech support specialist that will do trouble shooting through email for an e-commerce software company. Coordinate with the client for process improvement of the program. Ensure to meet KPI’s and target.
2019
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2021
Techmahindra Phils. Inc.
(Group Lead)
Facilitate a group of teams that will do data validation for an international logistic company. Client management and ensure quality and efficiency of work.
2016
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2019
Continuum
(Team Lead)
Facilitate team members in handling customer service, billing, technical and sales through chat support for an international telco account.
My Services
Virtual Assistant
A highly organized and reliable virtual assistant to provide administrative support.
Customer Support
Offer comprehensive customer support services to ensure that your customers are pleased with your products or services.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.