2004
Bachelor of Science in Mechanical Engineering
Bicol University
More Info About Me
I am an experienced and passionate professional with an extensive background in research and customer service. I have a strong aptitude for problem-solving, with an ability to stay organized and manage multiple tasks simultaneously. I am also an enthusiastic traveler and enjoy exploring new cultures and expanding my knowledge of the world.
My Skills and Competencies
Real Estate Virtual Assistant
Data Entry
Amazon Product Research
Customer Service
Lead Generation
Web Research
Amazon Online Arbitrage
Amazon Wholesale
Amazon Product Listing
Certificates
×
![]()
My Experience and Education
2014
-
2022
Financial Times Electronic Publishing Phils. Inc
(MandateWire Researcher)
· Research corporate filings, company websites, press releases and other publicly available documents to find key information that makes directories valuable.
· Update or add details of eight investors per day.
· Contact investors via email to gather or confirm information not taken directly from websites of the entities being researched
· Upload information to the directories using Mandatewire´s content management system.
· Pull together new sources of information to additional investors & consultants.
2010
-
2013
FIS Global Solutions
(Flexible Spending Account/Health & Welfare/Escalations/Dependent Verification Services/ Payroll)
· Responding to customer inquiries via phone and email.
· Processing of claims.
· Enrolling customers for their health insurance.
· Enrolling and verifying dependents.
· Handled escalated calls.
· Processing payroll for the company.
2009
-
2010
Thomson Reuters Philippines
(Data Analyst)
· Assisting customer regarding trade related queries
· Provides ticker symbols
· Explaining how to do an Excel format for securities, bonds and treasuries
2007
-
2009
Access Worldwide Philippines, Inc
(Financial Service Representative)
• Website guidance on how to place a trade online
• Balance inquiry and process fund transfer
• Process new account application for bank and brokerage accounts
• Update and process account registration
2007
-
2007
People Support Philippines, Inc.
(Travel Consultant)
• Website guidance on how to book flight, hotel and car reservation
• Coordinate with third party vendor
• Update and process reservation
2006
-
2007
West Contact Services, Inc.
(Customer Service Representative)
• Handle billing concerns and inquiries
• Inform customer of the new plan or features offered
• Troubleshoot phone problems
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Real Estate Virtual Assistant
Assisting sellers and buyers in marketing and purchasing property for the right price under the best terms
Lead Generation
The process of identifying and cultivating potential customers for a business's products or services.
Amazon Virtual Assistant
Doing time consuming tasks like listing products, responding to customer queries and daily Amazon Seller Central upkeep.
Customer Service Representative
Serves customers by providing product and service information and resolving product and service problems.
General Admin Assistant
Answers phone calls, schedules meetings and supports visitors. Carries out administrative duties such as filing, typing,