2019
Bachelor of Science in Accountancy
Colegio de Sebastian
Experienced Virtual Assistant for more than 5 years.
My name is Maria Paula Dimal, but you can call me Maria. I’m 27 years old and from the Philippines. To share something personal about me, my favorite anime character is Detective Conan and I'm the 1st in the Family to earn a bachelor's degree.
I graduated with a degree in BS Accountancy in 2019 and started my career as an Accounting Staff at a Diagnostic Center in our area. When the pandemic came, I transitioned into remote work, which opened doors for me to support different business owners through freelance projects. Since then, I’ve been fortunate to work with clients from the US, UK, and Australia across industries such as medical, marketing, real estate, janitorial, maintenance, and appliance repair.
With more than 5 years of experience working as Virtual Assistant, I’ve seen that what most business owners need is someone they can trust to keep operations organized and running smoothly. That’s the support I provide—whether it’s managing schedules, handling customer inquiries, processing invoices, or coordinating workflows. My focus is to ease the business owner's workload so they can focus on growing the business, with confidence that the day-to-day operations are being managed and being done not just quicky but with care and accuracy.
My Skills and Competencies
Social Media Management
Managing and Organizing
Administrative Assistance
Executive Assistance
Marketing
Accounting
Healthcare
Real Estate
Certificates
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My Experience and Education
2021
-
2021
University in Brunei
(Web Researcher)
Searching data from the internet based on the criteria given by the client.
Organizing the files in Google Drive.
Reporting daily to the client for the status of the project and making sure the
client is aware and well informed with the details collected.
2021
-
2021
GOFORTH MAINTENANCE
(General Manager)
Doing outbound and inbound calls.
Email Handling.
Organizing meetings, including scheduling, sending reminders, and
organizing catering when necessary.
Managing the executive’s calendar, including making appointments.
Doing follow-ups with the employees, especially with the contractors.
Maintaining comprehensive and accurate records.
Preparing and Filing Proposals, Work Orders, and Invoice Documents.
Providing administrative assistance, such as writing and editing e-mails,
drafting memos, and preparing communications on the executive’s behalf.
Searching for info that is needed for the business operation.
Performing minor accounting duties and prioritizing the most sensitive
matters.
2022
-
2023
International Client- Texas, US
(Marketing Virtual Assistant)
Researched industry trends and competitor activities to identify opportunities
for innovation.
Assisted in the development of compelling branding and messaging
strategies.
Negotiated influencer partnerships, including compensation and deliverables,
to ensure mutually beneficial agreements.
Identified and researched potential influencers based on brand values and
target audience.
Searching for a number of brands and finding brand contacts to compile in a
master list.
Using Apollo software from finding brands, contacts and scheduling sending
of messages from Introduction up to Follow-ups until cold leads become hot
leads.
2022
-
2025
International Client - Michigan, US
(Accounting Team Leader- Medical Virtual Assistant-Executive Virtual Assistant-HR Assistant-Client’s Department Team Leader)
Supervised daily accounting operations and ensured compliance with financial
policies.
Handled QuickBooks accounts for two businesses (invoicing, billing, deposits, and
payments monitoring).
Prepared and reviewed financial statements and reports to support business
decisions.
Assisted in budget preparation, expense tracking, and financial forecasting.
Ensured timely reconciliation of bank accounts and vendor statements.
Coordinated with the management team for cost-control strategies and revenue
optimization.
Performed data entry using Infinitt to record patient information, clinical notes,
CPT codes, and ordered procedures.
Scheduled patient procedures and appointments with diagnostic centers.
Verified patients’ insurance coverage to confirm procedure eligibility.
Contacted patients to confirm personal and medical details.
Coordinated with healthcare providers for accurate medical records management.
Familiar with CCM (Chronic Care Management) and RPM (Remote Patient
Monitoring) software.
Assisted in maintaining HIPAA compliance and patient confidentiality.
Created and updated patient follow-up reminders and reports for physicians.
Worked closely with Department Heads and clients to support executive-level
tasks.
Facilitated interviews between clients and Virtual Assistants to ensure the best
match for hiring.
Managed executive calendars, scheduled meetings, and arranged travel logistics.
Drafted and reviewed business correspondence, proposals, and reports.
Researched and compiled data for decision-making and presentations.
Maintained CRM systems for tracking client relationships and business
opportunities.
Handled email and call management to streamline executive workflow.
Assisted in the end-to-end recruitment process: job posting, screening resumes,
scheduling interviews.
Conducted initial interviews and assessments for potential candidates.
Processed employee onboarding and maintained personnel records.
Assisted in preparing HR reports, contracts, and policy documents.
Coordinated employee concerns, benefits queries, and payroll assistance.
Ensured compliance with labor policies and company guidelines.
Supported HR managers in performance management, training, and employee
engagement activities.
Supervised a team of Virtual Assistants to ensure timely and quality task
completion.
Acted as the main point of communication between clients and VAs to address
concerns quickly.
Used LinkedIn and other recruitment platforms to hire sales representatives for
clients.
Trained new VAs on company processes, tools, and client requirements.
Conducted weekly reports and performance reviews for client teams.
Ensured client expectations were met by implementing process improvements.
Coordinated with clients on strategy, deadlines, and deliverables.
2024
-
2025
International Client - Johnstone, UK
(Admin Manager-Engineer’s Route Planner -Dispatch Coordinator -Scheduling Coordinator-Customer Service Representative (CSR))
Oversaw day-to-day administrative operations to ensure smooth business
workflow.
Prepared and maintained digital records, invoices, and service agreements.
Assisted with financial tracking, expense monitoring, and billing.
Coordinated communication between management, engineers, and clients.
Managed and scheduled appliance repair appointments for residential and
commercial clients.
Created and updated engineer routes to maximize efficiency and reduce travel
time.
Monitored daily workloads to ensure balanced task distribution among engineers.
Adjusted schedules quickly in response to cancellations, urgent requests, or
emergencies.
Handled customer inquiries, service requests, and follow-ups through calls, emails,
and messages.
Resolved client concerns and provided accurate service updates in a professional
manner.
Collected customer feedback to improve service quality and client satisfaction.
Supported international client communication between UK-based company and
customers.
Coordinated with engineers to ensure proper job documentation and completion
reporting.
Maintained an organized system for tracking jobs, parts, and service history.
Assisted in preparing proposals, agreements, and customer communication
templates.
Implemented workflow improvements to reduce backlogs and increase team
productivity.
2020
-
2022
Austrian Polyclinic and Diagnostic Center
(Admin and Accounting Staff)
● Preparing a semi-monthly Payroll.
● Admin works such as preparing and filing legal documents like 201 files.
● Answering legal concerns of employees.
● Filing government contributions such as Philhealth, SSS, Pag ibig, and BIR.
● Consolidating Income and Expense Summary.
● Filing of Receivables and payables of the company.
2021
-
2021
Goforth Maintenance (North Potomac
(Executive Virtual Assistant (EVA))
● Doing outbound and inbound calls.
● Email Handling.
● Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary
● Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters
● Doing follow-ups with the employees, especially with the contractors.
● Maintaining comprehensive and accurate records
● Preparing and Filing Proposals, Work Orders, and Invoice Documents.
● Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf
● Searching for info that is needed for the business operation.
● Performing minor accounting duties.
2020
-
2020
Australian Client, (U.A.E Dubai )
(Wholesaler Virtual Assistant)
● Searching for contact information from the company's website or Facebook page.
● Finding/requesting a list of products with prices from different companies online.
● Sending emails to different Seller Companies and inquiring how to become a Reseller/Partner.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Virtual Assistant
Will likely be tasked with product, supplier, discount, and competitor research.
Accounting Staff
Basic Accounting tasks including invoicing and other basic accounting tasks.
Executive Virtual Assistant
Working closely with executives, not as an employee, but as a Partner to help the team reach its goals.
General Manager
I managed inbound and outbound calls, email correspondence, negotiations with customers and contractors, executive sched
Testimonials
devel435
Extremely proactive communicator who asked great questions before and during the process. She also took the time to receive feedback to improve the quality of her work. Overall great person to work with—highly recommend!
Lanad123
Paula is a 10/10!!! She was exactly what I needed and we were able to communicate effectively and efficiently. She was able to adapt to feedback effortlessly and I felt confident in her work. Will definitely hire again! Thanks Paula :)
pastorsinalot
great work will hire again
Eminama
would recommend
Eminama
Great as usual! Thanks Paula.
Eminama
Excellent work, excellent communication, thanks Paula!
ginacordova
Excellent!
nooko421
Completed task request. Easy to work with. Will work with her again.
verito245
Excellent work, excellent communication, thank you.