2015
Bachelor of Science in Information Technology
Saint Louis University
More Info About Me
Pat is a freelance newbie with corporate experience in report generation based on the client's needs, data entry, and customer service. She's keen on details to ensure projects are done accurately and on time. Pat believes mindfulness in the workplace is key to success - a tenet she lives out through her interests in hiking and meditation. Pat is currently a reporting analyst and is always interested in a challenge. Reach out to mariapatricia.bautista@gmail.com to connect!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
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2022
EMAPTA Versatile Services Inc.
(North American Reporting Analyst)
Started with the company doing validation of footfall counts from different High Streets, Shopping Centres and Retail Parks and also do research that may affect the collected data. As part of the data quality group, I assist in monitoring data from initial set up, do report checks on a weekly and monthly basis to ensure that long periods of estimation are sensible. I am also responsible for building report templates based on client's needs so we can deliver the data as informative and accurately as possible.
2016
-
2018
TaskUs Philippines
(Customer Service Representative)
My main duties are handling email, inbound and outbound calls to and from customers, listening to customers' needs or issues with their orders and providing help with their queries.
2015
-
2016
Syner G Outsourcing Inc.
(IT Staff)
Started with the company reviewing and processing calls. When I was assigned to the IT department, I started assisting the agents with their hardware, software and network issues and helped to train new employees. I also do ad-hoc tasks for the manager like data entry and lead generation.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.