2018
Master in Business Administration
Central Colleges of the Philippines
My Skills and Competencies
Social Media Management
Shopify Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Buffbunny Collection
(E-Commerce Manager)
• Implemented successful design, strategy and retailer best practices for different types of digital storefronts.
• Updated e-commerce store landing pages, product pages and other content to latest designs.
• Increased product reviews across platforms by better targeting and engaging customers.
• Evaluated marketing potential for store locations using statistical data.
• Sustained high customer satisfaction rates with problem resolution and feedback loops.
• Grew revenue with profitable pricing structures and strategic discount plans.
• Restored satisfaction and loyalty in customers with serious concerns by using expert communication skills and smoothly resolving various problems.
• Defined problems and draw valid conclusions to build effective solutions for customers and staff.
• Handled escalated customer issues on behalf of 6 customer service team members.
2022
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2022
True Classic Tees
(Social Media Manager)
• Tracked customer engagement and feedback to optimize social media strategies.
• Engaged daily with community using posts, stories and tweets.
• Incorporated interesting and informative content, resulting in increased shares and followers.
• Led crisis management strategies, developing key messages and statements.
• Promoted brand image with appropriate messaging and content.
• Developed crisis management strategies, responding appropriately with targeted messaging.
• Drafted internal communication to inform staff about company initiatives and engagements.
2021
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2021
Big Ideas Social Media Inc
(Account Manager)
• Managed assigned sales territory to achieve and exceed sales goals and account acquisition objectives.
• Drove brand awareness and promotion to enhance customer experiences and drive sales.
• Negotiated contract terms and service agreements to meet sales quotas and adhere to client budget constraints.
• Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere.
• Handled OnlyFans and Dream accounts of talents by responding to their fans messages.
• Interact with fans, do promotions and events on both platform.
• Provide promotions to grow talent's fanbase and community via crosspromotion or shoutout for shoutout with other talents.
• Uploads and organize talents content.
• Posting of wall post, story, and sending out mass messages every day that is aligned to talents' lifestyle and routine.
• Coordinate with talents for any special requests and additional inquiry from their fans that are not known to me as their Account Manager.
• Provide content ideas and strategies for talents for account growth and revenue
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert
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