Mass Communication
Wesleyan University-Philippines
I am an experienced Customer Service Representative with a rich background in the dynamic BPO industry. Throughout my career, I have honed my skills in providing exceptional customer support, resolving inquiries, and ensuring client satisfaction. My commitment to delivering top-notch service has allowed me to thrive in a fast-paced and customer-centric environment.
While I may not have direct virtual assistant experience, I am eager to bring my dedication and skills to a new challenge. I have actively pursued knowledge in this area through a comprehensive training program, equipping myself with the essential tools and expertise required for virtual assistance.
Beyond my customer service expertise, I possess a keen interest and practical experience in social media management. Having successfully managed my own Facebook business pages for four years, I am capable in graphic editing using tools like Canva and CapCut. Crafting engaging captions, strategic hashtag usage, responding to queries promptly, and running effective Facebook ads are all within my skill set.
I am excited about the prospect of combining my customer service background with my social media management skills to contribute to a dynamic team. My adaptability, strong communication skills, and creative approach make me confident in my ability to excel in any virtual assistant role.
Wesleyan University-Philippines
Customer Service Representative
Customer Service Representative
Customer Service Representative
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Creating visual concepts, to communicate ideas that inspire, inform, and captivate consumers.
Handling incoming or outgoing customer calls about their account inquiries, complaints or support issues.