2013
Bachelor of Arts in International Studies
Xavier University – Ateneo De Cagayan
More Info About Me
Hi, I’m Maria. I am an expert in Customer Service mainly in Chat and Email Support. I have gained experience after working for almost 6 years with different accounts.
I also upskilled and studied SEO (Search Engine Optimization). My goal is to be one of the most trusted SEO specialists, delivering consistently high-quality services. I am skilled at carrying out tasks including identifying the issue, educating, and providing the right resolution.
I've always enjoyed working on projects where I can push myself to get better and continuously learn new things. I have a keen eye for detail and given the right instructions, am capable of completing any task with absolute correctness and in a timely manner.
My Skills and Competencies
Customer Service
Content Writing
Data Entry
SEO Link Builder
Certificates
My Experience and Education
2022
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Present
Freelancer
(Link Building Specialist)
My primary responsibility is to strategize and execute campaigns aimed at acquiring valuable backlinks for my client's websites. This involved conducting extensive research to identify relevant websites and potential link opportunities within our niche.
Building relationships with webmasters and content creators was a significant aspect of my work. I crafted compelling outreach messages and collaborated with other teams to create high-quality content that naturally attracted backlinks. Through persistent outreach efforts and relationship-building, I successfully secured numerous backlinks from authoritative websites, contributing to our site's improved visibility and rankings in search engine results.
2022
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2022
Telus International AI
(Creative Writer)
Creating a long span of situational content that would naturally contain a mix of Personally Identifiable Information (PII). Entities are from a pre-set list that the client has defined. Writing approximately 4000 long spans of text (content) that need to be 2200 to 5200 characters including PII entities and covering different Domains (Topics).
2020
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2022
Alorica
(Workforce Real Time Analyst)
• Monitor, maintain and track real-time adherence and queue.
• Partner with Operations Leaders to improve forecast accuracy.
• Generate daily manual attendance through Excel
• Responsible for preparing and managing staffing.
• Workforce Talk orientation related to the intraday process with the new hire agents.
• Experience in client product support.
• Proven experience in operating and directly handling a scope of more than 1000 FTEs.
• Computer skills in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
2016
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2020
Alorica
(Chat Support Representative)
• Identifying and properly assessing the needs of the customers to attain satisfaction.
• Addressed concerns raised by customers regarding their bills.
• Providing accurate, valid and complete information by using the right methods and tools.
• Resolving service or billing issues from customers by carrying out tasks such as product exchanges, payment refunds, or bill adjustments.
• Achieving monthly chat handling quotas and personal/customer service team sales targets.
• Handling customer complaints, offering suitable solutions and alternatives in a timely manner, and ensuring resolution through follow-up.
• Going above and beyond to engage customers.
My Services
Content Writing
Crafting engaging content to connect with your audience and elevate your brand.
Data Entry / Web Researcher
I’m your go-to for accurate data entry and thorough web research.
SEO Link Building Services
I specialize in crafting link building strategies to elevate your online visibility.
Testimonials
Emily Carter
Maria was incredibly easy to work with. Her guest post outreach was transparent and well-organized, and every article she delivered was on-brand and well-researched. I’ve seen a noticeable boost in organic engagement since collaborating with her.
Jason Lee
Working with Maria saved us so much time in link acquisition. She understands SEO compliance and only chooses relevant, high-quality sites for guest posting.
Sophie Alvarez
Maria's writing quality is excellent. It's clear, structured, and always on schedule. She's become one of our go-to content partners.