2011
Bachelor of Science in Nursing
Bicol University
I am the BEST!
As a highly skilled and versatile Virtual Assistant, I bring a diverse set of talents to support your business needs. With expertise in administrative tasks, scheduling, data entry, customer service, and social media management, I am equipped to handle a variety of responsibilities efficiently and with attention to detail. My strong communication skills, problem-solving abilities, and dedication to excellence allow me to seamlessly integrate into your team and help streamline your operations. Whether you need assistance with day-to-day tasks or long-term projects, I am committed to providing reliable, proactive support to help your business thrive. Let me handle the details, so you can focus on growing your business!
Project Manager
Executive Assistant/GVA/Cold Caller/Appointment Setter/CSR/Bookeeper/SMM
Bookkeeper
Executive Assistant
General Virtual Assistant
Appointment Setter
Cold Caller
Customer Service Representive
Chat Support
LeadGen and Email Marketing
Social Media Manager
Data Entry Specialist
Certificates
Proven Expertise and Results
Delivering exceptional support and solutions with a track record of success across diverse industries.
2018
-
PRESENT
EXECUTIVE ASSISTANT
(EXECUTIVE ASSISTANT)
Executive Assistant
Hiring Manager
Coordinate CEO Meetings/Scheduling
Email and Calendar Management
Admin Task/Bookkeeping/Data Entry
Handling a team of VAs
Social Media Manager
2016
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Present
FREELANCER
(GENERAL VIRTUAL ASSISTANT)
As a General Virtual Assistant, I help businesses, entrepreneurs, and professionals stay organized and productive by handling the tasks that keep things running smoothly. From managing emails and scheduling appointments to data entry, customer support, and social media management, I take care of the details so my clients can focus on what matters most. With strong communication, time management, and problem-solving skills, I make their lives easier and their work more efficient.
2018
-
2022
Bell Canada
(Customer Service Representative/Retention Specialist/Subject Matter Expert/Programmer)
As a Programmer, Retention Specialist, Subject Matter Expert (SME), and Customer Service Representative, I have extensive experience handling both inbound and outbound calls from Bella Canada customers. I provide expert support to resolve customer inquiries, troubleshoot technical issues, and ensure a positive experience. As a Retention Specialist, I focus on minimizing customer churn by addressing concerns proactively and offering tailored solutions to keep clients engaged. Additionally, I support new hires by training them on best practices and system knowledge, ensuring they excel in their roles. My dedication to customer satisfaction and continuous improvement led to my promotion as a Programmer, where I now apply my technical skills to enhance systems and processes, ensuring smooth operations and customer satisfaction.
2017
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2017
Access Healthcare Services
(Client Partner)
As a Client Partner handling outbound calls, I focus on building and maintaining strong client relationships through proactive outreach. I identify client needs, provide tailored solutions, and offer personalized services to ensure satisfaction and foster long-term partnerships. My communication skills allow me to engage clients effectively, whether introducing new products, following up on inquiries, or addressing concerns. With a solution-oriented approach, I aim to enhance client experiences, drive business growth, and ensure that every interaction leaves a positive and lasting impression.
2015
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2017
Alorica Phils
(Customer Service Representative)
As a Customer Service Representative handling inbound calls, I specialize in assisting international customers with their inquiries and concerns. I provide clear, empathetic, and efficient support, ensuring that customers receive the information and solutions they need, regardless of time zone or location. With strong communication skills and cultural sensitivity, I am able to navigate language barriers and offer tailored assistance that meets the unique needs of each customer. My goal is to deliver a positive and seamless experience, addressing issues promptly and building lasting relationships with customers worldwide.
2014
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2015
EASTWEST BANK
(Personal Loan Agent)
As a skilled Personal Loan Agent, making call both outbound and inbound I specialize in helping clients navigate the loan application process with ease. I provide personalized guidance to ensure clients understand their options, eligibility, and terms, while working to secure the best possible rates and loan conditions. With strong communication skills, attention to detail, and a client-first approach, I aim to make the loan process smooth and stress-free, tailoring solutions to fit individual financial needs. My dedication to providing excellent customer service and my deep understanding of financial products ensures that clients receive the support they need to make informed decisions.
2011
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2013
South Star Drug Inc
(Stock Analyst/Pharmacy Assistant)
-Dispense medicines as ordered.
-Make sure accurate delivery receipts and stocks ordering.
Comprehensive Virtual Assistance Services
Efficient, reliable support to streamline your business operations and help you achieve your goals.
Social Media Manager
Creative Social Media Manager skilled in content creation, engagement, and strategy to grow online presence.
BOOKKEEPING
Detail-oriented bookkeeper skilled in financial records, invoicing, reconciliation, and expense tracking.
Data Entry / Admin Assistant
I am a detail-oriented Data Entry/Admin Assistant. I excel in accuracy, organization, and MS Office tasks.
Cold Caller and Appointment Setter
Skilled Cold Caller and Appointment Setter with strong communication, persuasion, and lead generation abilities.
Executive Assistant
Organized Executive Assistant with strong multitasking, scheduling, and communication skills.
General Virtual Assistant
Versatile Virtual Assistant skilled in admin support, scheduling, data entry, and customer communication.