Seeking for a position suitable to my qualifications.
To have a continuous growth and development giving innovative results to the company for success.

Tertiary: Bachelor Of Science In Nursing
Bicol University Tabaco Campus (BUTC)
Tabaco City 2009-2011
Registered Midwife
Secondary: Marcial O. RañolaMemorial School (MORMS)
Guinobatan Albay
2006-2009
Elementary: Camalig South Central School
Camalig Albay
2000- 2006

*Works with loyalty and integrity
*Can work with minimum supervision
*Able to write and communicate effectively for all purposes.
*Computer literate
*Flexible in all work shifts and schedules
*Passionate and goal driven

VIRTUAL ASSISTANT

I am a sincere soul with creative ideas.
I specialize in understanding the client's requirements well, thereby developing business opportunities that can help in achieving the organizational goals.

QUANTRICS ENTERPRISES INC, PROGRAMMER/RETENTION SPECIALIST/SUBJECT MATTER EXPERT

o Programmer
 Programming tools needed by the agents to provide excellent customer service.
 Send email to clients to update project status.
 Make sure to complete the programming task within the cycle for the deployment.
 Testing of the flows making sure that there will be no hard stop in the production floor.
 Creating the content of the flows/works as authors.
o Subject Matter Expert / Customer Service Representative
 Handling Bell Canada accounts
 Loyalty Specialist/Subject Matter Expert
 Provide coaching sessions to ABAY agents
 Discuss training modules to ABAY and show them how deliver solutions to customer
 Transfer the skills to ABAY and make sure that product knowledge are aligned
 Give excellent customer service to canadians to avoid customer churn
 Solve customer issues in billing/technical and process sales/upgrade order.

ACCESS HEALTHCARE SERVICES, Client Partner

 Handling outbound calls for provider credentialing under enrollment/claims services.

ALORICA PHILIPPINES, CUSTOMER SERVICE REP

 Handling inbound calls and walk the customers through their online accounts.
 Help international students to send scores to universities.

EASTWEST BANK, PERSONAL LOAN SALES AGENT

 Calling qualified clients to avail of a personal loan.
 Follow up requirements from clients needed to complete loan application.
 Process loan application

SOUTH STAR DRUG INC, STOCK ANALYST/PHARMACY ASSISTANT

 Dispense Rx prescriptions
 Dispense OTC orders
 Check stocks for ordering
 Receive orders

VIRTUAL ASSISTANT PH, PROJECT MANAGER

DHAMIELYN SARNO,MIT
Email : dhamsarno@gmail.com
Contact # : 09158325769

VIRTUAL ASSISTANT PH, CO-VA

Lily Mae Leal
09658936005

QUANTRICS ENTERPRISES INC, OPERATIONS MANAGER

ROSS JOHN ZETA
0939 649 3972