Expert Virtual Assistant dedicated to providing reliable support that streamlines operations and boosts productivity. Skilled in administration, project management, customer service, and technical tools, I help clients save time, reduce stress, and focus on business growth while ensuring tasks are handled with precision and professionalism.

Microsoft Office Suite
Google Workspace
Project Management Tools (Asana, Trello, Monday.com, ClickUp)
CRM Systems (Salesforce, HubSpot, Zoho CRM)
Social Media Management Tools
Communication Platforms
Customer Support Software
Accounting/Bookkeeping Software
Email Marketing ToolsData Entry and Management Tools
Content Management Systems

Communication
Data Entry Accuracy
Time-management & Scheduling
Coordination & Leadership Skills
Tech Savvy
Problem-solving

Tertiary: Bachelor Of Science In Nursing (Philippines)

References available upon request

2016-PRESENT

GENERAL VIRTUAL ASSISTANT/PROJECT MANAGER, Executive Assistant/Data Entry Specialist/SMM/Customer Support

Versatile Executive Assistant and Data Entry Specialist with expertise in social media management and customer support. Skilled in managing executive calendars, ensuring data accuracy, streamlining workflows, and delivering exceptional client experiences. Adept at balancing administrative excellence with digital engagement strategies to support business growth and efficiency.

2018-2024

BELL CANADA, Programmer/Subject Matter Expert/Retention Specialist

I worked with Bell Canada as a Programmer, Subject Matter Expert, and Retention Specialist. In this role, I developed and maintained software solutions, provided expert guidance on technical matters, and helped improve customer retention by addressing concerns and ensuring a positive experience for clients. My work focused on optimizing systems, troubleshooting issues, and fostering strong relationships with customers to keep them engaged.

2017

ACCESS HEALTHCARE SERVICES, Client Partner

As a Client Partner, I connect with insurance providers to verify provider credentialing and enrollment for healthcare facilities. My role ensures that all necessary credentials and approvals are in place, helping healthcare providers stay compliant and ready to serve patients. I handle calls, follow up on details, and make sure everything checks out, keeping the process smooth and efficient. Strong communication, attention to detail, and problem-solving are key to making it all happen.

2015-2017

ALORICA PHILS, Customer Service Representative

As a Customer Service Representative, I assist students with the SAT registration process, help them check their scores, send scores to universities, and guide them in creating or accessing their online accounts. I make sure they have a smooth experience by answering questions, troubleshooting issues, and providing clear instructions. My goal is to make the process as easy and stress-free as possible while delivering excellent support and guidance.