As an expert Virtual Assistant, my objective is to provide seamless, reliable, and efficient support to help businesses optimize their operations and achieve their goals. With a strong background in administrative tasks, project management, customer support, and technical tools, I aim to contribute my skills to enhance productivity and deliver outstanding results. I am committed to providing high-quality service, anticipating client needs, and adapting to the ever-changing demands of the virtual workspace. My goal is to help clients save time, reduce stress, and focus on growing their businesses while I handle the day-to-day tasks with precision and professionalism.

Time Management
Communication
Organization
Tech-Savvy
Social Media Management
Customer Support
Data Entry & Management

GENERAL VIRTUAL ASSISTANT

Cold Caller/Appointment Setter/CSR/EA/SMM/Bookeepper/Project Manager

As a passionate and highly skilled General Virtual Assistant, I thrive on providing exceptional support across a wide range of tasks. With expertise in administrative assistance, executive support, cold calling, appointment setting, social media management, and bookkeeping, I am dedicated to helping businesses stay organized, efficient, and successful. My strong multitasking abilities allow me to seamlessly handle diverse responsibilities in various niches, ensuring each task is completed with precision and care. Whether managing calendars, making outbound calls, crafting social media strategies, or maintaining financial records, I approach every project with enthusiasm and a commitment to excellence. I take pride in my ability to adapt to new challenges, learn quickly, and provide personalized solutions that meet the unique needs of each client. My goal is to be a trusted partner who not only saves time but also enhances business growth and productivity, all while maintaining a high level of professionalism and integrity.

BELL CANADA-Outbound / Inbound Calls

Programmer/Subject Matter Expert/Retention Specialist

I worked with Bell Canada as a Programmer, Subject Matter Expert, and Retention Specialist. In this role, I developed and maintained software solutions, provided expert guidance on technical matters, and helped improve customer retention by addressing concerns and ensuring a positive experience for clients. My work focused on optimizing systems, troubleshooting issues, and fostering strong relationships with customers to keep them engaged.

ACCESS HELATHCARE-Outbound Calls

Client Partner

As a Client Partner, I connect with insurance providers to verify provider credentialing and enrollment for healthcare facilities. My role ensures that all necessary credentials and approvals are in place, helping healthcare providers stay compliant and ready to serve patients. I handle calls, follow up on details, and make sure everything checks out, keeping the process smooth and efficient. Strong communication, attention to detail, and problem-solving are key to making it all happen.

ALORICA PHILS-Inbound / Outbound Calls

Customer Service Representative

As a Customer Service Representative, I assist students with the SAT registration process, help them check their scores, send scores to universities, and guide them in creating or accessing their online accounts. I make sure they have a smooth experience by answering questions, troubleshooting issues, and providing clear instructions. My goal is to make the process as easy and stress-free as possible while delivering excellent support and guidance.

EASTWEST BANK-Outbound / Inbound Calls

Personal Loan Sales Agent

As a Personal Loan Sales Agent, I make outbound calls to connect with potential customers and help them find the right loan options to meet their needs. I guide them through the application process, explain loan terms, and answer any questions they have. My goal is to provide a smooth and positive experience while meeting sales targets and building strong customer relationships. With clear communication and a customer-focused approach, I make borrowing simple and stress-free.

Tertiary: Bachelor Of Science In Nursing
Bicol University Tabaco Campus (BUTC)
Tabaco City 2009-2011
Registered Midwife

Microsoft Office Suite
Google Workspace
Project Management Tools (Asana, Trello, Monday.com, ClickUp)
CRM Systems (Salesforce, HubSpot, Zoho CRM)
Social Media Management Tools
Communication Platforms
Customer Support Software
Accounting/Bookkeeping Software
Email Marketing ToolsData Entry and Management Tools
Content Management Systems