I’m an HR Service Delivery Analyst with over 10 years of experience helping teams work smarter and faster. I’ve trained new hires, improved processes, and handled everything from onboarding candidates to analyzing data that drives better decisions, with a strong specialization in pre-employment checks. I’m adaptable, detail-oriented, and passionate about making work more efficient while keeping quality high.
University of Cebu - Main Campus
I have attended an intensive virtual assistant training program. My mentor gave me a project to create sample works of administrative tasks such as scheduling business meetings using Google Calendar, scheduling client meeting using Calendly and sending the weekly schedule summary thru email.
- Conduct pre-employment checks to ensure candidate information accuracy and compliance with hiring requirements.
- Train and onboard new hires, providing clear process guidance and performance support.
- Deliver refresher training sessions to maintain team knowledge and operational consistency.
- Manage and evaluate monthly Process Knowledge Tests to track and enhance team performance.
- Coordinate and lead client calls, delivering process walkthroughs and updates.
- Serve as a Subject Matter Expert, addressing team inquiries and providing process-related guidance.
- Conducted pre-employment checks, extended offer letters, and facilitated candidate onboarding.
- Managed shared mailbox communications, sorting and responding to emails from candidates, Hiring Managers, and Talent Acquisition Specialists.
- Promoted to Subject Matter Expert within 10 months for consistent high performance and process expertise.
- Trained and onboarded new hires, ensuring smooth integration into team workflows.
- Delivered refresher training sessions to maintain team knowledge and compliance with process updates.
- Managed monthly Process Knowledge Tests to assess and improve team performance.
- Coordinated and led client calls, providing process walkthroughs and updates.
- Processed health insurance medical claims with accuracy and adherence to policy guidelines.
- Reviewed health insurance contracts to verify coverage details and ensure compliance.
- Tested and validated system codes for health insurance medical claims to ensure proper processing.
- Responded to inquiries from insurance providers and members through email and phone communications.
- Trained and guided new hires, ensuring a smooth transition into their roles.
Calendar/email management, meeting notes, document prep, and travel planning.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
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