2015
BS Biology
Ateneo de Naga University
Administrative Assistant with a Passion for Helping Businesses Thrive
Hi there! I’m Maria, I assist business owners take control of their businesses by providing admin services. I am an passionate, driven, consistent, responsible and hard working person. I am flexible to all challenging situations and able to work well both in a team environment as well as using own initiative. I can deliver the task in a quick time frame while maintaining clear communication. Open to feedback to ensure that I and the client I work with are always on the same page and there are no chances of any miscommunication.
My Skills and Competencies
Data Entry
Social Media Management
Content Creator
Email Management
Customer Specialist
Appointment Setting
Certificates
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My Experience and Education
2021
-
2023
AUDIOSAVINGS
(Customer Service Specialist)
•Answering customers' inquiries via phone, chat and email.
•Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
•Oversee customer financial accounts and process customer adjustments.
•Make product recommendations or services to customers based on their needs and preferences.
2016
-
2019
Personal Collection Direct Selling Inc
(Business Development Officer (RETAIL))
•Develop and execute strategies to increase company sales and profits.
•Facilitates and implements training programs for dealers; evaluates effectiveness of training programs; oversees the development of dealers and oversees growth of branch recruitment.
• Key Responsibilities:
• Revenue Generation
• Monitors performance of new recruits
• Checks and analyzes repeat PO performance of dealers
• Dealer Recruitment and Selection
• Strategizes in-house promos and branch activities to increase number of recruits
• Conducts fieldwork (Opportunity Meeting, House-to-House Recruitment)
2011
-
2014
International Business Machine - Manila
(Customer Service Specialist - SITI Job Description:)
•Enhance customer experience, complete purchases, upgrades/returns and frequently provide necessary technical assistance.
•Process complaints and issues related to products or services.
•Manage large amounts of incoming phone calls
•Build sustainable relationships and trust with customer accounts through open and interactive communication
•Provide accurate, valid and complete information by using the right methods/tools
2009
-
2010
Sutherland Global Services – Taguig City
(Team Leader - H&R Block)
• Access needs and recommend other
services.
• Facilitate and conduct team refresher in
trainings.
• Deliver reports on time as requested by
clients/management.
• Look on adherence to company and
account policies and house rule.
• Make sure that agent's schedules are
adhere to.
• Participate in the recruitment of staff to the
team
• Evaluates and ensure that the consultants
have the knowledge, skills, and equipment
required to carry out their function
effectively and efficiency.
• Maintain line of communication with the
client product team; develop rapport and
trust.
• Motivates and reinforce teamwork
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Dham Sarno
Maria Lourdes Villa is a highly motivated and efficient virtual assistant trainee. She is always eager to learn new things and is always willing to go the extra mile. She is also a great communicator and responds to my needs.