1996
Bachelor in Office Administration
Polytechnic University of the Philippines
More Info About Me
Hi there, this is Molly, your reliable virtual assistant.
I have over 10 years of work experience in the call center industry, started as a Sales Representative and moved to the Customer Service Field handling billing and sales concerns for US and AU telecommunication companies. This work experiences I have honed my skills not just in sales but also in customer service and people management. I have been exposed to administrative task which help me have a swift transition when I joined the virtual world.
I'm a passionate, hardworking, and highly organized person. I can do multiple tasks with minimal to no supervision. My aim is to help you and your business achieve your goals by providing quality and effective service while maintaining a great and trustworthy relationship with you as my client
My Skills and Competencies
Social Media Management
Data Entry
Lead Generation
Appointment Setting
Customer Service
Content Creator
Certificates
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My Experience and Education
2019
-
2022
SMA Support Services
(Client Support Specialist)
Answer incoming call and set for an appointment with project manager. Make outbound calls to achieve daily and monthly goals. follow up with all prospective leads, maintain and update lead generation database. Develop a strong knowledge of the company’s service in order to facilitate the sales process.
2018
-
2019
NTT Data Services
(Claims Service Representative)
Handle inbound provider calls for health insurance companies. Ensuring accurate and timely completion of transactions to meet or exceed client SLAs and responding to customer’s requests to ensure timely resolution of unpaid medical insurance claim.
2016
-
2018
Alta Resources Philippines
(Customer Advocate (Healthcare))
Assist existing and new customers with the Open Enrollment. Provide excellent customer service by accommodating their needs and request. Educate members on their insurance coverage
2012
-
2015
Convergys Philippines
(Customer Service Executive)
Able to respond and adapt to the needs of all customers and handle complaints diplomatically. Accurately updating customer records in our database and making sure all concerns have been addressed.
2009
-
2012
Sykes Asia Marketing Services
(Outbound Sales Representative)
maximize every contract and convert it to sales. Handled outbound campaigns for US and AU telecommunication companies. provide and attain sales per hour, making sure every call is a sale.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service
handle complaints, provide best solutions for customers, and follow up on any issues their customer's experience.