Hey I am Maria Liza

A Hartrodt Philippines Inc.
(Branch Supervisor)

· Handles Customers Service function

· Receiving /Handling of Bookings from Clients

· Shipping Instruction/Booking Instruction from shipper

· Coordinate with shipping lines/ airlines/ co-loaders

· Shipping Instruction/Booking Instruction to shipping lines ATW ( FCL )

· Update with clients on LCT, ETD and any changes in booking programs

· Create and HBL via cargosoft system

· Sending Pre-alert to destination offices which should be composed of

HBL / HAWB copy – OBL / MAWB copy – Commercial Invoice

Packing list and other related docs required.

· Monitor departure of the cargo and ensure to update transport folder in cargosoft

· Ensure to scan and store all pertinent documents in E-File.

· Send an advice to the concerned counterpart office/agent for the shipping instructions on the respective P.O/incoming shipment as relayed by the consignee, including supplier’s details (contacts and addresses), cargo to be shipped (note: any specific item that may require particular clearance/permit from a gov’t agency concern), mode of transport, terms of shipments, etc.

· Receives counterpart office/agent advice as to cargo readiness informed by shipper.

· Receives counterpart office/agent advice re: the outcome of their communication with shipper, confirming availability of the cargo for collection (if shipment is on EXW), as well

as the shipping schedule (for sea freight) both LCL and FCL, flight schedule (for air freight) including tentative arrival to Cebu.

· Inform consignee on the shipping details as well as shipping/flight schedule.

· Receives consignee/client to give go-signal to proceed with the shipping/flight details.

· Advise approval to agent / overseas partners to proceed movement of consignment as well the preferred / acceptable schedule of the customer (consignee).

· Once arrival notice received, send the same to customer (consignee) for their reference.

· Once billing invoice from Shipping Line / Co-loader received – REQUEST FOR PAYMENT is to prepare and forward to accounting for immediate settlement of payment.

· Official Receipt has to be forwarded to Shipping Line / co-loader for the issuance of D.O.

-Performing multi task job.
-Performs other duties and responsibilities as needed.
-Supervise and lead a highly professional customer service team for both Sea Freight and Airfreight.
-Facilitate and coordinate counterpart agent via email for both air and sea shipment.
-Accept booking and coordinate operational matter for the pick-up and delivery of the cargo shipment.
-Perform and assist the creation HBL , Import SeaManifest , Electronic manifest lodgment for customs submission for both sea and air import shipment and Manually create Airwaybill for Air Export Shipment.
-Oversee and resolved any problem issues of the shipments.
-Assist and perform to create billing invoices for all the shipments in the absence of the assigned CS.