2010
Bachelor of Science in Information Technology
University of Pangasinan
More Info About Me
My name is Katrina and I’ve worked in a BPO industry for almost five years as a customer service representative. I was promoted as a subject matter expert wherein I’ve handled and assisted new hires and had been part of the escalations team where we handled irate customers and complaints. I am a responsible and a flexible individual. I can easily adopt and confident with my ability to do task efficiently, execute outputs on time and finish a task with less supervision.
My Skills and Competencies
Social Media Management
Shopify Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
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2023
Unitech Printed Circuit Board
(Production Specialist)
Responsible in testing the circuit board and assuring that it had passed the quality control before delivering it to the next department for shipping.
2016
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2017
Concentrix
(Customer Service Representative)
Managing incoming calls and answering customer inquiries, generating sales leads that leads to new customers, troubleshooting technical issues, and assessing customer needs to achieve customer satisfaction.
2012
-
2016
Convergys
(Customer Service Representative)
Managing incoming calls and answering customer inquiries, generating sales leads that leads to new customers, troubleshooting technical issues, and assessing customer needs to achieve customer satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert
Customize Your Store With Our Website Builder.