2010
Bachelor of Science Major in Biology
Far Eastern University
More Info About Me
Hi! I'm Kath, your goal-oriented, reliable, and hardworking Facebook Media Buyer and Virtual Assistant.
I have a great passion for learning, a deep knowledge of Facebook and Instagram advertising, and excellent communication skills with 11 years of customer support
experience.
I aim to help you and your company increase profitability and lighten your day-to-day tasks.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2020
-
2021
London Stock Exchange Group (LSEG)
(Customer Support Executive - Data & Analytics)
- Handled emails, live chats, and phone queries about financial market data, data extraction via Excel, data entry and analysis, research, product functionality, and more.
- Facilitated team meetings as well as presentations for FGDs (Focused Group Discussion).
2016
-
2020
American Express International Inc.
(Account Protection Specialist)
- Handled outbound and inbound calls related to charge verification, identity theft/ fraud account, derogatory and non-derogatory card replacements, charge reversals, setting up and reviewing fraud cases, and more.
2011
-
2016
Convergys Philippines Services
(Senior Customer Service Specialist | Subject Matter Expert| In-Team Coach Intern| Chat Support)
- Handled live chats, inbound claims and benefits calls for a medical account.
- Handled client escalated calls and agent consultation calls.
- Facilitated team meetings and coaching sessions (buddy-up system); acted as team Point-of-Contact (POC).
- Lead and taught newly hired employees and colleagues who were cross-trained to another LOB (Line of Business).
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.