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Bachelor of Science in Civil Engineering
Don Honorio Ventura State University
More Info About Me
I went through various courses and training. It helped me greatly improve my customer service and communication skills over the years. My ability to work both in a team and on my own is my most valuable asset.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2020
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2020
Etrade Teleservices
(Appointment Setter)
• Call customers and schedule appointments.
• Responsible for tracking leads Utilize internal system to reach out to customers.
• Adhere to scripts and talking points provided for each type of phone calls made.
• Schedule additional follow up based on contact, log notes and appropriate stage changes with Elead customers.
2009
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2018
Goldilocks Bakeshop Inc.
(Store Crew/ Manager Trainee)
Oversee store operations and personnel. Create store metrics reports as needed. Assisted in the store management and completed various daily business duties, ensuring that all policies and procedures were always followed. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of customer preferences. Handled inventories, payroll procedures and managed controllable profit and loss line items. Managed inventory control process to restore back stock, maintain sales floor levels to meet customer needs.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.