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BS Forestry
University of the Philippines Los Baños
More Info About Me
I am a senior studying for a Bachelor of Science in Forestry at the University of the Philippines Los Baños. Three years of experience managing both inbound and outbound calls as well as providing chat support. I also got elevated as a Subject Matter Expert.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2022
Concentrix Daksh Services Philippines Corporation
(Subject Matter Expert)
• High knowledge and assigned in a specific task, procedure, department,
operation, technology, system, material, or equipment.
• Ensures that every piece of information forwarded to the team is correct and
accurate, with each deliverable meeting the needs of the clients, regulations,
and best practices of the company.
• Responsible for writing and updating the training materials of a team that are
used as the source of information regarding the company, the products, and
customers.
2020
-
2022
Concentrix Daksh Services Philippines Corporation
(Advisor 2, Customer Service)
Assisted client's external/internal issues by providing resolutions by answering questions and solving problems through inbound calls.
2017
-
2018
Alorica Teleservices Inc.
(Operations Customer Service)
Assisted client's in providing resolutions by assisting with the issues relating to newspaper subscription and billing inquiries.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.