Hi there! I’m Jenina, your go-to Virtual Assistant for keeping things organized and running smoothly. From managing social media to handling bookkeeping and admin tasks, I take care of the details so you can focus on growing your business. I’m all about being reliable, adaptable, and easy to work with.
San Sebastián - Recoletos Manila
✔️Delivered exceptional customer service and technical support.
✔️Specialized in mobile device troubleshooting and solutions.
✔️Demonstrated multitasking skills in a fast-paced environment.
✔️Mentoring new hires and facilitating round table discussions about common call drivers and processes
✔️Helped colleagues that were failing through doing skill transfer and coaching sessions
Provide first-level technical support for cable TV, internet, and VoIP services via phone
Diagnose and resolve service-related issues, including connectivity problems, slow internet, poor call quality, or cable signal issues.
Walk customers through troubleshooting steps such as modem/router resets, equipment configuration, and network setup.
Assist with installation, activation, and configuration of customer equipment (modems, routers, set-top boxes, VoIP phones).
• Welcoming customers, escorting them to their tables, and providing menus.
• Recording customers' food and drink orders accurately and promptly, ensuring special requests.
• Delivering orders to tables in a timely manner, ensuring correct presentation and proper handling of dishes and beverages.
• Offering suggestions on menu items, specials, and beverage pairings to enhance the dining experience.
• Checking on customers during their meals, refilling drinks, and attending to any additional requests or needs.
• Presenting bills to customers, processing payments accurately, and returning change or providing receipts.
• Clearing and resetting tables, ensuring a clean and organized dining area, and assisting with general cleaning tasks.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Offers and provide a Remote professional high-level administrative support to executives and senior-level managers
The process of recording your company's financial transactions into organized accounts on a daily basis
“Jenina has consistently demonstrated exceptional reliability and leadership throughout her time on our team. She has a natural ability to take initiative, organize tasks effectively, and guide others with clarity and confidence. Her dependable work ethic and commitment to delivering high-quality results made her a trusted go-to person in our department. Any organization would be fortunate to have her on board.”
“Working with Jenina was always a great experience. She has an impressive depth of knowledge and was always willing to guide me through the right processes whenever I had questions. Her patience, mentorship, and ability to simplify complex tasks made a huge difference in my learning and growth. She’s the kind of colleague who lifts the whole team.”