2011
Bachelor of Arts in Mass Communication
University of San Jose Recoletos
More Info About Me
A Mass Communication graduate with over 6 years of work experience related to Customer service in BPO , Administrative and Hospitality Industries. Highly skilled in People Management, Customer/Client Satisfaction, Administrative and Process Management, Process Improvement and Excellence, Retention and Sales.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2021
Coco Chic Pvt Ltd
(Front desk / Floor Manager)
• Greet clients, take their inquiries and make them feel comfortable while
they wait to be attended to
• Answer telephone, make bookings ,upsell products and services, answer their queries properly
• Be very knowledgeable about various products, treatments and services
and give clients useful advice
• Manage inventory stocks for the product used and sold by
professionals, create purchase order and coordinate with management and suppliers
• Call and send out messages to client to remind of their bookings
2015
-
2018
QBE Insurance Group Shared Services
(Customer Service Officer)
• Process new applications, reinstatement , renewal, cancellation of insurance policies
• Work directly with the underwriters, team members, and policyholders to modify, update, and process insurance policies
• Review and verify personal information including names, addresses, ages, assets, and other data to ensure the accuracy of insurance company records
• Calculate and issue policyholders’ premiums, refunds, and adjustments, as needed
• Complete recordkeeping and data entry to maintain accurate client information
• Correspond with existing and prospective clients via phone and email in accordance with the company policies; documenting all details to deliver the optimal level of customer service
2014
-
2015
Southshores 828 Boutique
(Administrative Assistant)
• Responsible for providing an efficient and professional administrative
and clerical service to colleagues, managers and supervisors to
facilitate the efficient operation of the office
• Providing secretarial services such as minute taking, WP and diary
management
• Ensuring office procedures and systems operate efficiently
handling requests for information and data
• Circulating documents via post and email
• Scanning and copying contracts, notes and other documents
• Checking stationary levels and ordering new supplies
• Raising purchase orders and chasing outstanding accounts
• Recording, compiling, transcribing and distributing the minutes of
meetings
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.