Bachelor of Arts in Mass Communication
University of San Jose Recoletos
A Mass Communication graduate with over 6 years of work experience related to Customer service in BPO , Administrative and Hospitality Industries. Highly skilled in People Management, Customer/Client Satisfaction, Administrative and Process Management, Process Improvement and Excellence, Retention and Sales.
University of San Jose Recoletos
• Greet clients, take their inquiries and make them feel comfortable while
they wait to be attended to
• Answer telephone, make bookings ,upsell products and services, answer their queries properly
• Be very knowledgeable about various products, treatments and services
and give clients useful advice
• Manage inventory stocks for the product used and sold by
professionals, create purchase order and coordinate with management and suppliers
• Call and send out messages to client to remind of their bookings
• Process new applications, reinstatement , renewal, cancellation of insurance policies
• Work directly with the underwriters, team members, and policyholders to modify, update, and process insurance policies
• Review and verify personal information including names, addresses, ages, assets, and other data to ensure the accuracy of insurance company records
• Calculate and issue policyholders’ premiums, refunds, and adjustments, as needed
• Complete recordkeeping and data entry to maintain accurate client information
• Correspond with existing and prospective clients via phone and email in accordance with the company policies; documenting all details to deliver the optimal level of customer service
• Responsible for providing an efficient and professional administrative
and clerical service to colleagues, managers and supervisors to
facilitate the efficient operation of the office
• Providing secretarial services such as minute taking, WP and diary
management
• Ensuring office procedures and systems operate efficiently
handling requests for information and data
• Circulating documents via post and email
• Scanning and copying contracts, notes and other documents
• Checking stationary levels and ordering new supplies
• Raising purchase orders and chasing outstanding accounts
• Recording, compiling, transcribing and distributing the minutes of
meetings
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