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Bachelor of Secondary Education - Major in English
San Agustin College - Bacolod
More Info About Me
I am a virtual assistant from the Philippines and my goal is to provide assistance, complete essential admin tasks for business success and customer service. In my 2 years experience in the call center industry I've served as customer service in mobile, telephone, internet and cable services, I have been given awards and was even recognized as one of the top agents of the company, with this past work experience I can ensure you that I can provide customer service satisfaction to your company. I have been introduced to working from home as a virtual assistant 2 years ago, and have worked with clients in land flipping business and as a maintenance coordinator. I’ve
been provided tasks such as property research, due diligence, calling landowners/possible sellers, sending emails, scheduling maintenance appointments, providing troubleshooting over the phone that may resolve any issues at home, and even encoding invoices. I am dependable, trustworthy, hardworking and highly motivated with my career goals, I can leverage your time by ensuring that your admin tasks are completed on time and paperworks needed are well organized for you to focus on the most critical part of your business .My goal is to help you achieve your goals by
giving you a quality service while maintaining a good and trustworthy relationship with you as my client.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
Rocket Station Careers
(Virtual Assistant)
• Appointment Setter
• Training of Real Estate essentials for Investors.
• Proficient in handling objections for seller lead calls, determining between a
warm or cold lead.
• Social Media sites such as Craigslist, Facebook, Twitter, LinkedIn
• Email Campaigns
• Maintenance Coordinator
o Setting appointments via calls, SMS and email.
o Sending emails to Vendors
• Encoding vendor invoices and sending payments via online website
• Land Flipping
• Comparable
2018
-
2019
Convergys Philippines
(Customer Service Representative)
• Address customer service inquiries in an accurate and timely manner
• Managing incoming calls and customer service inquiries
• Resolve product or service problems by clarifying the customer’s complaint;
determining the cause of the problem; selecting and explaining the best solution
to solve the problem; expediting correction or adjustment; following up to
ensure resolution
• Go the extra mile to engage customers
2016
-
2018
Panasiatic Solutions Inc.
(Customer Service Representative)
• Identifying and assessing customers’ needs to achieve satisfaction
• Manage a large number of incoming calls
• Follow communication procedures, guidelines, and policies
• Give accurate and appropriate information to answer questions, troubleshoot
issues, and resolve complaints
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.