2008
BS Biology
De La Salle University-Dasmariñas
More Info About Me
Hi, you can call me “Hony” for short. I am just a simple wife and a mom with a son. I’ve been in the BPO industry for almost eight years now. When the pandemic started, most companies allowed their employees to work from home so I realized that working from home gave me more comfort and more agility, and flexibility in working arrangements; I could save money for transportation, enjoy, and spend more time with my family. I believe that this training will help me gain more knowledge and skills and might give me chances to see some glimpses into my career path.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2023
EXL Philippines
(Customer Service Associate)
Specializes in customer queries about bills, payments, claims, and escalations.
2019
-
2021
VXI Global Solutions, LLC
(Customer Service Representative/Sales Associate)
Specializes in handling customer queries, offering them to reconnect their service.
2015
-
2017
SPI Global
(Customer Service/Technical Support Representative)
Assisting customers with their inquiries and troubleshooting on their television.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.