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Bachelor of Science in Computer Science
Colegio de San Lorenzo
More Info About Me
Hi, I’m Gem! I do have 2 years of experience in customer support and I’m proficient in English. As a graduate of Computer Science, I was able to practice my degree in being an IT Support in a BPO industry. Nurturing my career, I was a Security Compliance and Risk Specialist where we do lead any internal and external audits, engaging the stakeholders and ensuring that the organization is compliant to security certifications. Now, I'm a virtual assistant (VA) who would like to make use of the skills and knowledge I have learned to help clients achieve their desired output for their business.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
TELUS International Philippines
(System Security Specialist)
Lead internal and external audits, engaging the stakeholders and ensuring that the organization is compliant to security certifications
2017
-
2021
TELUS International Philippines
(IT Support)
Assist technical issues in computer hardware, test, configure and assist any site IT related concerns.
2015
-
2017
TELUS International Philippines
(Customer Support Representative)
To assist customers with their product, order, other inquiry and provide appropriate solutions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.