2012
Bachelor or Science in Information Technology
Our Lady of Fatima University
More Info About Me
With 10+ years in customer service, I’ve mastered prioritizing client needs, resolving issues, and delivering top-tier support. Now stepping into the VA world, I bring organization, adaptability, and efficiency to every task.
I thrive in fast-paced environments, love continuous learning (Spanish, drumming, running 🏃♀️), and have competed in Spartan races, proving my resilience & discipline. My passion for travel has sharpened my problem-solving & cultural awareness, making me an adaptable team player.
🔹 Strengths: Reliability, adaptability & a strong work ethic
🔹 Let’s connect! I’m ready to help streamline your business & boost productivity!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Customer Service
Certificates
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My Experience and Education
2014
-
2025
TELUS International Philippines
(Customer Service Representative)
Handles customer inquiries, resolves issues, provides product/service information, and ensures a positive customer experience through phone, chat, or email support.
2019
-
2022
Sun Life Financial
(Financial Advisor)
Provides clients with financial planning, insurance, and investment solutions, helping them secure their future through tailored policies and wealth management.
2012
-
2014
Bayan Telecommunications Inc
(Technical Support Representative)
Assists customers with troubleshooting internet, phone, and connectivity issues, provides technical guidance, escalates complex concerns, and ensures quality customer service.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.