Experienced bookkeeper and former branch manager with a passion for accuracy and efficiency. Proficient in Quickbooks, and Xero Software. Skilled in financial analysis, budgeting, and forecasting. Committed to delivering exceptional results and building strong relationships with clients and team members.
National College of Business and Arts, Fairview Quezon City
Financial Management:
• Oversee daily financial operations, including cash handling, deposits, and withdrawals.
• Prepare and analyze financial reports, such as profit and loss statements and balance sheets.
• Monitor and control expenses to maintain profitability.
• Ensure compliance with all financial regulations and internal controls.
Team Leadership:
• Recruit, hire, and train branch staff.
• Motivate and develop team members to achieve performance goals.
• Foster a positive and collaborative work environment.
• Evaluate employee performance and provide feedback.
Customer Service:
• Deliver exceptional customer service to maintain customer satisfaction.
• Resolve customer inquiries and complaints promptly and efficiently.
• Identify and implement strategies to improve customer experience.
Sales and Business Development:
• Develop and implement sales strategies to achieve branch targets.
• Identify and pursue new business opportunities.
• Build and maintain strong relationships with customers and community partners.
Operational Efficiency:
• Streamline branch operations to improve efficiency and productivity.
• Implement new processes and technologies to enhance service delivery.
• Ensure compliance with all company policies and procedures
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.