2012
BSHRM
Philippine Women’s University
More Info About Me
I have worked in Customer service Industry for a good few years, and it all started when I worked as a Food Server for Mang Inasal.
From this I really wondered what it’ll be like to work in the BPO industry, any free time I get I watch foreign films/tv shows, read books and watched YouTube videos just so I can have a little knowledge of how it’s like to work in the industry.
Luckily I managed to get a role and gain the knowledge that I have today and as much I possible I still continue to get any available trainings/courses that I can get my hands own to be able to expand my knowledge
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2023
Solaris UK
(Customer and Client Care Coordinator)
Communicate with customers by phone or email in a timely manner. Provide help and advice to Customers using the Company’s products services. Provides assistance to colleagues in resolving problems.
2019
-
2021
Optum
(Recovery Solutions Representative)
Work with providers, members, attorneys, other legal staff and third - party carriers regarding questions, problems or information. Create and follow - up cases for possible third - party recovery, including contacting attorney / insurance carrier. Includes reviewing claims, generating letters. Provides assistance to colleagues in resolving problems
2014
-
2018
Hinduja Global Solutions
(Customer Service Representative)
Assistance in taking escalation calls. Provides assistance to colleagues with their queries. Answering calls in timely manner and reviewing relevant documents required.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.