2019
Bachelor of Information Technology with Specialization in Digital Arts
FEU – Institute of Technology
More Info About Me
I'm Divina, a very driven and precise virtual assistant who is enthusiastic about assisting companies in maintaining organization and streamlining their processes. I have a solid background as a Graphics Specialist and a great deal of experience using Microsoft PowerPoint and Excel to create polished, eye-catching presentations. My attention to detail, accuracy, and aesthetics—qualities that still characterize my work—were honed in this role.
Along with my creative experience, I have worked in customer service for a healthcare account, where I honed my problem-solving, communication, and active listening abilities. I learned from this experience how to assist clients under pressure while remaining professional, patient, and empathetic.
Even though I'm new to the virtual assistant field, I've taken the initiative to educate myself on a variety of tools, systems, and workflows so that I can confidently handle administrative duties, research, calendar management, and more. I'm dedicated to giving my clients dependable, effective, and customized support so they can concentrate on what they do best.
My Skills and Competencies
Graphic Design
Customer Service
Data Entry
Calendar Management
Inbox Management
Lead Gen
Canva
Certificates
My Experience and Education
2019
-
2020
Integreon Managed Solutions (Philippines) Inc.
(PowerPoint Designer)
- Creates business presentations utilizing Microsoft Office applications in accordance with
customer specifications.
- Gathers detailed information about various companies as requested by the customer.
- Text format conversion of photos and
voice recordings.
- Research several logos depending on the information the client provided.
- Carrying out quality control before providing the customer with all of the files.
- Provides options and information when a part of the client's request is unclear
- Calculates a basic formula using the client's supplied file.
- Communicates with the team leader if there are any unclear things on the given task.
Decemeber 6, 2023
-
June 3, 2024
Telus International Philippines
(Customer Service Representative (Healthcare))
- Provides expedient and accurate customer service to all client customers.
- Escalates complex customer interactions to the appropriate party as designated and identified for each issue,
especially when these issues, concerns, complaints and queries are beyond one's jurisdiction and scope of knowledge.
- Takes the initiative to be updated with the latest account information from the client by reading email updates sent and attending
recurrent training sessions.
- Attends periodic team meetings, as well as training sessions to develop skills and competencies.
- Performs other tasks and duties that may arise from time to time, and as may be assigned to you.
My Services
Basic Graphic Design
Professional graphic design support for polished visuals across social media, presentations, and print
Medical Virtual Assistance
High administrative proficiency in insurance coordination, medical records, and patient care.
Customer Support
Friendly and dependable customer service to guarantee timely replies, happy customers, and easy communication.
General Virtual Assistance
Capable of processing documents, communicating, and providing administrative help.
Data Entry
From data input to leading research, I'll take care of the details so you may concentrate on the main idea.
Web research
Acurate and efficient web research to deliver reliable data, insights, and leads that meet the needs of your business.