2015
BS Entrepreneurship
University of Santo Tomas
A little of everything about me
Team Leader with vast experience that offers high-quality customer service, administrative expertise, and a 3-year experience in the sales and marketing industry.
Skills
Time Management
Team Leader
Graphic Design
Social Media Specialist
Customer Support Specialist
Content Creator
Certificates
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Experience
2022
-
Present
Let’s Pave
(Account Strategic Coordinator)
Coordination with the team and sales manager of the approved quotation
Performing research for the detailed information and computation of the inquiry
Creating the sales presentation for the customer's prospect
Upselling the services to promote long-term partnerships and quality of service
Consistent communication with the customer for the status of the approved sales
Customer Service (Outbound | Email Support)
Calendar Management
2019
-
2020
TaskUs
(Team Leader)
• Managed day-to-day activities of the Team.
• Conducted coaching sessions to maximize the potential of the team.
• Conducted weekly and monthly performance reviews.
• Empowered the team with skills to improve their confidence, mindset, product knowledge and communication skills.
2019
-
2021
TaskUs
(Customer Support Representative)
• Resolved service problems by clarifying customer complaints, determining the cause of the problem; selecting and explaining the best resolution for the problem.
• Expedited account adjustments and following up to ensure resolution.
• Managed large amounts of chat, web, and inbound cases.
• Provided accurate, valid and complete information by using the right method and tools.
My Services
Let's take your business to the next level!
Customer Support Representative
Email Support Chat Support Inbound Calls Outbound Calls
Social Media Management
Social Media Marketing | Content Creation | Basic Photo-Video Edit | Copy writing | Brand Recognition and Awareness